Author: Team

New Relic Boosts Intelligent Observability with AI Innovations, Accelerating Enterprise Business Transformation

Bangalore, India—NEW RELIC NOW+—February 28, 2025—New Relic, the Intelligent Observability company, announced 20+ AI platform innovations and new ecosystem partnerships. New Relic gives customers the most comprehensive intelligent recommendations by integrating Retrieval Augmented Generation (RAG) from its platform with customer-defined data and third-party sources so they can take immediate action. This intelligence makes the New Relic Intelligent Observability Platform accessible and understandable so that any user across the enterprise can optimize business and IT operations and control costs.

“Enterprises are in a multi-cloud, multi-platform world where data is exploding and stored in a multitude of places,” said New Relic CEO Ashan Willy. “We stayed steps ahead of this evolution by innovating our platform and expanding our ecosystem to be the first to empower our customers to truly take advantage of AI for observability. We are constantly pushing the boundaries of what is possible to build a platform that meets not just our customers’ current needs, but also their needs five and even ten years down the road.”

“Now, we’ve opened the door for companies to thrive in this ‘age of intelligence’ where observability extends far beyond what a human alone can accomplish. Real intelligence means applying observability expertise to dynamic environments and surfacing the right insights to the right person at the right time—wherever they work. Our customers now have the knowledge they need to take action and benefit from observability across every single department, from developers, support, security, executives, and finance.”

Delivers 20+ innovations that infuse intelligence across every corner of its platform The New Relic Intelligent Observability Platform is built with data at its core. It collects and monitors all telemetry data and leverages AI that can be used to predict and prevent business-impacting issues by surfacing the right insights. New Relic is delivering 20+ innovations to its 85,000 customers that infuse intelligence across its platform to help enterprises ensure engineering excellence, business uptime, and the best digital experiences for their customers.

Capabilities and partnerships:

● AI capabilities and integrations drive business uptime:

○ Agentic Integrations – Enables AI agent to AI agent integrations to bring New Relic’s critical observability data and intelligent recommendations across the business and tech ecosystem. New agentic AI integrations with ServiceNow and Google Gemini will build upon New Relic’s expanding AI integration ecosystem that includes GitHub Copilot and Amazon Q Business.

○ Response Intelligence – Contextualizes all metrics, changes, and

services—including external sources like ITSMs—to accelerate incident resolution. Unifies all telemetry data and correlates it in a single view, providing

AI-strengthened impact analysis and mitigation recommendations based on past incidents.

○ Predictions – The industry’s most comprehensive Predictions engine leverages machine learning algorithms to analyze historical data, quickly identify patterns, and forecast time-series metrics within a singular interface. Anticipates problems before they occur to drive better system performance, increased uptime, and improved revenue.

● Cost optimization capabilities drives engineering excellence and developer productivity:

○ Cloud Cost Intelligence – Delivers detailed views into multi-cloud cost trends, drivers, and impacts so business teams can be strategic about current and future cloud investment.

○ Pipeline Control – Intelligently maximizes the quality and value of telemetry data to control data, manage costs, ensure security and compliance, and understand ROI. Provides a feature-rich pipeline rules engine to manage data, allowing users to route, filter, enrich, and transform all telemetry data in flight to maximize the value of data ingested.

○ Service Architecture Intelligence – Simplifies service, infrastructure, incident and quality management by consolidating critical knowledge on these aspects into customizable catalogs, scorecards, teams and maps.

● Intelligent APM drives business uptime:

○ Transaction 360 – The industry’s only intelligent observability solution for transactions resolves issues 5x faster by providing a unified view of

business-critical transactions so enterprises can quickly identify and fix the root cause of incidents. By integrating granular service-level details from transaction traces with an end-to-end perspective from distributed tracing, it delivers a complete picture of problematic transactions via a single click.

● DEM capabilities drive excellent digital experiences:

○ Streaming Video and Ads Intelligence – The industry’s first intelligent observability solution for streaming media helps maintain high-quality video and ad experiences across diverse devices and regions. Unifies video Quality of Experience (QoE) metrics, app performance, back-end infrastructure, and ad analytics. Unlike competitors’ siloed solutions, this comprehensive approach provides a holistic view of the entire media distribution pipeline.

○ Engagement Intelligence – Automates data collection and uses intelligent element attribution to capture every interaction, eliminating manual instrumentation and accelerating how organizations analyze and improve digital user interactions. It

correlates user behavior beyond the front-end application to the underlying services and infrastructure, democratizing insights by making them accessible to every engineer supporting digital experiences.

“Enterprises that adopt Intelligence have a competitive edge, as they turn to AI for enhanced business decisions based on insights from large data sets, increased productivity, improved customer experiences, faster innovation, and cost reduction,” said IDC Group Vice President

Stephen Elliot. “Observability provides the lens on digital business, and as such, the ideal place for these intelligent capabilities to live. All businesses will demand observability innovations that make these outcomes achievable.”

Expands open ecosystem to empower businesses with Intelligent Observability Platform and advanced AI integrations

New Relic is expanding its open ecosystem to empower businesses across the enterprise with its Intelligent Observability Platform and advanced AI integrations. By connecting its platform with best-of-breed solutions, New Relic delivers mission-critical insights and intelligent recommendations to the tools and platforms where customers already work. The New Relic Intelligent Observability Platform drives business growth and developer velocity by integrating across workflows and enabling insights wherever customers operate. New Relic is positioned to power the ecosystem because its platform is extensible and strengthened by a sophisticated AI engine, paired with its platform approach to packaging and pricing.

“At Cimpress Technology, we operate in a complex and diverse environment that demands a robust observability strategy. We regularly review our tools to ensure we’re using the best solutions for our needs, and New Relic remains our tool of choice. What truly sets New Relic apart is not just its powerful platform, but also their exceptional proactive support. Their commitment to our success and their hands-on approach has been invaluable in helping us navigate our observability challenges and align with our strategic goals,” said the Cimpress Technology Engineering Experience Team. “New Relic provides clear and total visibility into issues across multiple services, allowing us to trace them to their root cause from a single view. Their expansive and growing feature set constantly introduces new ways to ensure system reliability. Additionally, their query system is a game changer for extracting and analyzing data, enabling us to unify insights from different New Relic products in one place. We look forward to continuing to innovate together as we scale and evolve.”

PDS Triumphs with Two Prestigious Honors: Great Place to Work Certification and WOW Workplace Award

Mumbai, 28 February 2025: PDS is a global fashion solutions and infrastructure company offering customized solutions to global brands and retailers across services like product development, sourcing, manufacturing, and brand management. The company is pleased to announce the certification of Great Place to Work® by GPTW and the receipt of the WOW Workplace Award by Jombay, a recognition for being a workplace of winners.

This recognition reaffirms PDS’ dedication to ‘People-first’ approach by cultivating an inclusive and supportive workplace culture, where all team member’s contributions are valued and celebrated. With a diverse team, the company continues to prioritize a workplace culture that encourages growth, collaboration, and equality.

Congratulating on the recognitions Pallak Seth, Executive Vice Chairman, PDS said, “We believe that creating a great workplace starts with building a culture that values, empowers, and motivates our people. Our people are at the core of our success, and we extend our sincere appreciation to every team member for contributing in making PDS an exceptional place to work. We feel proud of the culture we’ve built and are excited to keep pushing the boundaries of what a truly inclusive, forward-thinking workplace can be.”

Sanjay Jain, Group CEO, PDS, expressed his thoughts, “Being recognized as one of India’s Best Places to Work by GPTW and receiving WOW award is a testament to our commitment to fostering a workplace where employees feel valued, inspired, and empowered. They affirm the work we’ve done so far to ensure that PDS is not just a place to work, but a place to thrive. We are excited to build on these principles and create even more opportunities for success and collaboration in the future.”

How PDS Creates an Exceptional Workplace:

• Listening to Employee Needs: PDS prioritizes open communication through town halls and regular gatherings, ensuring that employee feedback drives meaningful improvements.
• Culture of Transparency: Leadership fosters a culture of trust, where dialogue and feedback are encouraged to continuously evolve and enhance the work environment.
• Empowering Employees with Resources: Employees have access to cutting-edge tools, learning opportunities, and structured career paths to help them succeed.
• Investment in Technology: PDS focuses on advanced systems and automation to enhance productivity, efficiency, and innovation across the organization.
• Professional Development: Employees benefit from mentorship programs, leadership training, and upskilling initiatives to support career growth.

Ceebros Hotels Celebrates LEED Gold Certification for Pullman, Anna Salai’s Green Building Excellence

The Ceebros Hotels have always been committed to world-class hospitality while ensuring environmentally responsible operations. As part of this vision, we undertook the refurbishment of Pullman, Anna Salai with a strong focus on sustainability, integrating both active and passive energy-efficient measures. Our approach included smart Air Handling Units, water-cooled chillers, an IoT-based indoor air quality monitoring system integrated with IBMS, optimal window glazing, DGU systems, and the use of sustainable interior materials. This major renovation, with a capital expenditure of approximately ₹100 crore, retained nearly 100% of the existing structure, aligning with our commitment to responsible redevelopment.

Our dedication to sustainability has been further reinforced through three key initiatives that contributed to earning the prestigious LEED GOLD Certification. We have achieved approximately 20% energy savings, with the remaining power requirements met entirely through our renewable wind power plant and on-site solar system, ensuring that 100% of the energy used at Pullman Anna Salai is from renewable sources.

Water conservation has been another critical focus area for us, with the hotel achieving 55% water savings through a combination of innovative indoor and outdoor strategies. Our membrane bio-reactive sewage treatment plant enables wastewater recycling for cooling towers, flushing, and landscaping. Water-efficient plumbing fixtures and rainwater harvesting systems further optimize water usage, minimizing waste and promoting long-term sustainability.

Enhancing the health and well-being of our guests has always been a priority. We have implemented advanced air purification technologies for fresh air intake and indoor air filtration, complemented by a MerV 4 filtration system for superior air quality. Additionally, our IoT-based air quality monitoring system ensures continuous assessment, maintaining a healthier and more comfortable indoor environment.

C Subba Reddy, Managing Director, Ceebros, said, “Sustainability has always been an integral part of our vision at Ceebros Hotels. Achieving the LEED GOLD Certification for Pullman Anna Salai reflects our commitment to creating an environmentally responsible hospitality experience without compromising on guest comfort. This milestone reinforces our efforts to incorporate cutting-edge energy efficiency, water conservation, and air quality solutions into our operations, setting a standard for future developments.”

PMI Pearl City Chapter at Mahindra University: A New Era of Project Management Opportunities for Students

Hyderabad/New Delhi, 28th February 2025: Mahindra University hosted the International Student Leadership Day (ISLD) Conference 2025 in association with the PMI Pearl City Chapter (PMIPCC), Hyderabad, on their campus. The event brought together over 134 students, faculty, and industry professionals to explore the intersection of leadership, project management, and innovation. The conference featured keynotes and presentations from distinguished speakers, including Dr. Bishnu Pal, Dean Academics, School of Engineering, Mahindra University; Dr. Pradeep Racherla, Assistant Dean, Professor of Marketing, School of Management, Mahindra University; Dr. Pendyala Kiranmai Dutt, Board member, United Way, Hyderabad; and Mr. Manohar Yerraguntla, President, PMIPCC & PMO at Amara Raja Group, as well as engaging interactive sessions on important topics such as leadership traits, human-AI collaboration, and sustainability challenges.

Mr. Yerraguntla introduced the SPARK framework—self or leadership—and emphasised that “leadership is about impact, not titles.” In a compelling panel discussion, experts highlighted the evolving role of artificial intelligence (AI) in leadership. Ms. Shazia, a psychology student, urged caution in adopting AI technologies. At the same time, other panellists, including Mr. Varunteja, a student at JNTU in mechanical engineering, emphasised the potential for AI to play leadership roles, though human collaboration remains key. The event also featured a ‘Pitch for the Planet’ session where students presented innovative solutions to global challenges. Akshara Hiranmai, a B. Tech student from BVRIT for women, showcased an eco-friendly water-saving device, while Boppana Sri Neha, a B. Tech student from BVRIT for women, proposed an AI-powered sensor to prevent scooter accidents. Finally, Vinay Jain, a BBA student at Mahindra University, advocated for responsible plastic use & recycling to reduce waste.

Dr. Yajulu Medury, Vice-Chancellor, Mahindra University, stated, “The launch of the student-led APEX PMIPCC MU reaffirms Mahindra University’s constant commitment to experiential learning and marks a step forward in emphasizing the criticality of integrating project management into academic learning. This initiative equips students with skills to engage with industry best practices and develop leadership capabilities.”

Mr. Manohar Yerraguntla, President, PMIPCC, said, “ISLD is a platform designed to empower the youth, helping them in developing critical leadership and project management skills. At PMI Pearl City Chapter, we are committed to preparing students for the future by helping them with the right knowledge, skills, and mindset to lead with confidence and drive meaningful changes. It was truly inspiring to witness the curiosity and passion of the students. A big thank you to Mahindra University faculty, management, volunteers, and all the participants for making this event a grand success.”

The event also marked the official launch of APEX PMIPCC MU, a student-led club dedicated to project management education. Under the guidance of Dr. Debopam Chakrabarti, Professor, School of Management, Mahindra University, and Dr. Mukesh Narmetta, Assistant Professor, School of Management, Mahindra University, the club aims to provide students with exposure to global project management standards, tools, and methodologies. Through workshops, mentorship, and networking opportunities, APEX PMIPCC MU will bridge the gap between academic learning and industry expectations and help young professionals build practical skills, learn through collaboration, and explore innovative ideas.