Veolia celebrated a landmark moment in its India journey on 1st April with the inauguration of its new Customer Experience Center at the company’s Hoskote plant in Bangalore, a world-class hub for membrane manufacturing, specialty chemicals and advanced water technologies. The event also marked the 25th anniversary of the Hoskote manufacturing and technology facility and the launch of a solar panel decarbonization initiative — underscoring Veolia’s long-term commitment to India as a global hub for water technology, innovation, and sustainable operations.
Anne Le Guennec, CEO of Veolia’s water technologies activities, said: “India holds a unique place in Veolia’s global strategy, not only as a dynamic market, but as a true center of excellence for engineering, digital innovation and manufacturing. Today’s milestones at Hoskote reflect 25 years of dedication, talent and ambition, in line with our GreenUp strategic program. Water is at the heart of environmental security, and as India faces growing water challenges, we are committed to delivering the technologies and solutions that will help cities and industries become more resilient, more efficient and more sustainable.”
The Hoskote plant: a quarter century of innovation
Established in 2001, the Hoskote plant has evolved into a world-class hub for membrane manufacturing, specialty chemicals and technology development, exporting to more than 20 countries. Its co-located Technology Center stands as a unique asset for global innovation, having generated over 100 patents. Located in a region renowned for its strong engineering expertise and talent pool, the site is driven by a highly skilled team of engineers and scientists developing innovative water solutions that advance environmental security for communities and industries worldwide.
As part of Veolia’s GreenUp strategy and its broader commitment to ecological transformation, the Hoskote plant has also inaugurated a new solar panel installation, marking a significant step in its decarbonization journey. The installation is expected to avoid more than 600 tonnes of CO2 equivalent per year, a tangible demonstration of Veolia’s determination to reduce the carbon footprint of its own operations while guiding customers towards the same goal: transforming sustainability pledges into measurable results.
Inauguration of the Veolia Customer Experience Center
The newly inaugurated Customer Experience Center at Hoskote is designed to bring Veolia’s technological capabilities, innovations and customer solutions to life in an immersive, interactive environment. It will serve as a hub for collaboration, knowledge exchange and joint innovation with customers across South Asia and beyond.
The center brings together an interactive technology showcase spotlighting Veolia’s smart water solutions with live demonstrations of remote monitoring, data analytics and digital systems. Visitors can engage directly with industry experts, explore service and support capabilities — from onsite engineering to remote inspection, auditing and operator training — and experience firsthand the innovations that are shaping the future of water management. A dedicated training facility accommodating up to 50 participants further cements the center’s role as a place for learning and capability-building.
Veolia in India: a track record of excellence in water technologies
As the largest industrial water company in South Asia, Veolia has delivered more than 500 projects for municipalities and industries across the region, spanning drinking water, sewage treatment and zero liquid discharge (ZLD). Recent municipal contracts in Mumbai — including the Bandra wastewater treatment project, one of India’s largest greenfield sewage treatment plants using advanced membrane bioreactor technology, and the Bhandup drinking water plant upgrade integrating smart clarifier technology and real-time monitoring — further demonstrate Veolia’s growing footprint in India’s urban water infrastructure.
Irshaad Hakim, Executive Vice President of Veolia’s water technologies activities in Asia Pacific, said: “South Asia faces a pivotal moment in its pursuit of water security. The magnitude of the challenge, from declining groundwater to undertreated municipal wastewater, demands bold, scalable solutions. Veolia’s track record in India proves that we have both the expertise and commitment to make a lasting difference. Our goal is clear: to deliver performance and sustainability while supporting safe, healthy communities across the region.”
