Demand for call center and remote customer service jobs grew by 400% since pre-pandemic

Bangalore, 9 March 2023: Data from Indeed, the world’s no. 1 job site reveals an exponential surge in demand from jobseekers for call center and remote customer service jobs over the past 4 years. While job postings too have witnessed a moderate rise of 16.2%, a dramatic increase of 432.80% in clicks per million has been observed since 2019.

The data reveals that there was an elevated demand for call center and remote customer service jobs in the period from Jan 2020 – Jan 2021, with a 498.40% increase in job postings and a tremendous increase in jobseeker interest (1405% increase in clicks per million). This can be attributed to the pandemic necessitating more virtual customer service representatives, an exponentially rising demand for quick-commerce platforms and growth of the app economy.

Gig work also grew during this time frame owing to the emergence of work-from-home as a predominant model of work. However, job trends over the past year reveal a moderate drop in both job postings (by 73.50%) and jobseeker interest (by 64.50% clicks per million) as the economy opens up and on-site jobs resume.

Sashi Kumar, Head of Sales, Indeed India said, “The overall rise in call center and customer support jobs over the past five years indicates that businesses are recognising the rising importance of improving customer experience. Especially in a post pandemic world, there is definitely a growing need for professionals who can manage customer interactions with empathy and efficiency, while also possessing the technical expertise to work with emerging technologies like AI and machine learning. It is also heartening to see that the country is a preferred destination for call centers and customer support outsourcing due to its large pool of skilled workers, lower operating costs, and proficiency in English.”

Bangalore leads job postings for call center executives and remote customer support roles

Bangalore leads job postings in this segment by a large margin, contributing to 19.14% of total jobs. This is followed by Delhi (9.33%), Mumbai (9.11%), Chennai (8.33%) and Hyderabad (6.31%).

Top 10 cities with highest job postings

Experience a week long Vegan Carnival with one8 Commune’s all-new “THE VEGAN GRUB” menu

Indulging in what you like without compromising on the taste is what everybody looks for! We believe that cutting out meat and dairy doesn’t mean you can’t have variety, it simply means there’s something for everyone. So, with the concept of serving innovation with flavor, one8 Commune in association with Blue Tribe Food has launched “The Vegan Grub”- a plant-based menu bringing an alternative approach to your everyday meals.

Blue Tribe Food has been a strong voice for the use of plant-based protein with Virat Kohli and Anushka Sharma as their ambassadors, who had been following a meat-free lifestyle for years. Their association with Blue Tribe Food is a step towards raising awareness for a more conscious approach in which the food is consumed without impacting the environment. This approach is helping consumers find an alternative for their favourite meat products without missing out on the taste.

The Vegan Grub menu is so good even carnivores can find something to love, without having to compromise on their favorite food and flavours. Some of the specialty dishes include Chicken Katsu Bao, Paper Thin Pizza, Wok Tossed Sausage & Guntur Chili Rice, and Keema Pav amongst others.

Each dish involves ingredients / protein that is derived from plants, such as plant based pepperoni, plant based keema, plant based pork sausage and others. Each product is made of ingredients like soy, peas, vegetable protein, and more, which are an approachable alternative for everyday life!

Chef Pawan Bisht, who has designed the menu, commented, “There is a larger part of the consumer who is levitating towards vegan food but doesn’t want to bargain on the taste and aroma. Hence, vegan food made with plant-based protein is gaining popularity as it helps in targeting both the issues.”

Where: one8 Commune Aerocity, Punjabi Bagh, Civil Lines, and Juhu

When: 11th March ‘23 – 18th February ‘23

Instagram: @one8.commune

Indian telecom market saw 36% value growth in offline retail in 2022: GfK

Hyderabad/New Delhi, March 9, 2023 – For 2023, GfK forecasts a stabilization of the global market and takes a closer look on the Indian Telecom market.

“According to GfK Market Intelligence for Offline Retail Sales Tracking, while the global Telecom market closed 2022 with a 9.7 percent decline in revenue compared to the previous year, India was one of the silver linings in Telecom Industry with a double-digit revenue growth in the same period over the previous year including Smartphones, Core Wearables and TWS mobile headsets”, explains Kartik Vasudevan, GfK expert for the Telecom market.

Smartphones: Revenue Increase and shifting consumer habits

The smartphone category, including phablets, saw a 15% percent demand increase from January to December 2022 compared to the previous year.

This increase in revenue is also characterized by increasing ASP in the smartphone market in India. The ASP of Smartphones was INR 17,032 which was a 17% growth over 2021. This shift in the ASP was also due to a shift in the price band demand which was led by changing needs of the consumers. 37% of Smartphones sold in 2022 were INR15,000/- and above by units. This is a 9 basis points increase from in contribution over 2021.

Accordingly, demand for premium devices also increased, with the revenue contribution of 5G models moving to 44% in 2022. At the same time devices with a larger storage capacity of more than 256 GB grew 122% in revenue in 2022.

Wearables: New sensor innovations driving Revenue

Wearables as a segment continued its growth in India and grew by 127% in terms of value over the previous year in offline retail. Within wearables categories in 2022, smartwatches grew by 93% and wrist sports computers by 349% over the previous year.

These shifts have been driven by increasing consumer demand for more detailed control of their health, via smart features. Accordingly, wearables with a sleep tracking feature (plus 136 percent) or blood oxygen sensors (plus 208 percent) showed strong growth. This trend also led to developments in innovation, such as the new feature of stress level measuring (EDA) which accounts for 5% of revenue already.

In summary, the next generation of Health Tracking sensors, which will expand the scope of applications, will drive the market.

Indian Telecom Market Outlook 2023

GfK experts forecast 2023 to be stable with value-driven growth for the Indian Telecom market compared to 2022. “While the top-tier towns continue to have a significant share, the shift in consumer needs and changing lifestyles are pushing higher adoption of smart devices in Tier 3 and below towns which contributed to 50% of the smartphone sales unit in 2022 while for wearables it contributed to 21%. Overall, the next level of telecom market growth will be driven by premium handsets, 5G, and wearable devices.”, summarizes Kartik Vasudevan, GfK expert for the Telecom market.

Tanishq & Talented Are Determined to Break the ‘Superwoman Syndrome’

9th March 2023: The world is not new to social empowerment narratives directed at women. The idea that a woman can do anything, has been interpreted as a woman must do everything. There’s an internal and external burden of potential that women face today. That the modern woman should fulfil her duties to herself, her family and her career with perfection and never lose her balance. That as a founder, she must crush the investor meeting, and invest in her family and children – with equal perfection. We have turned women into superwomen. They are forces of nature, with ten hands, who can be everything, and are present everywhere, all at once.

Tanishq and Talented, along with Superfly Films have come together to remind everyone that before she’s a superwoman, she’s human. And its human to struggle, and to fail.

Ranjani Krishnaswamy, General Manager-Marketing, Tanishq said, “Today, women across the board are striving to strike the effortless balance between the multiple roles they play in life and are under the constant unsaid expectation to be thriving at it. But here’s a reminder to pause and remove that metaphorical cape sometimes, after all you are human too. This narrative is inspired by the stories of many superwomen all around each one of us celebrating the other side of what goes into making them”

Binaifer Dulani, Founding Member & Creative at Talented said, “We have higher expectations from women than we do from humans. Women today suffer from a burden of potential. A dad may get a standing ovation for packing lunch for his kids on one day – but the benchmark for women is much higher. Being called a superwoman is a compliment only when it’s not an expectation. This is as much a narrative about gender, as it is about mental health. Women’s week felt like a moment as good as any to bring this forward.”

Kopal Naithani, Founder and Director, Superfly Films said, “Do women have the luxury of time? We are so busy trying to ace everything in life, living above and beyond the idea of being a multitasker that I don’t think we even realise when it begins to take a toll on us. Somewhere we have ourselves forgotten that we are human. That we can or only need to do so much. The world sees women in a certain light but where do women see themselves? And I think that is where the climax of the film takes us – this campaign is a long overdue reminder.”

Give your modern home a Neoclassical touch with The Great Eastern Home

The discoveries of Pompeii and other archaeological sites in the mid-18th century resulted in enthusiasm for all things associated with the ancient Romans and Greeks. This led to one of the most well-known architectural styles in the Western world., namely Neoclassicism. Influenced by the art and culture of classical antiquity its beauty draws inspiration from Greek and Roman architecture and sculpture and emphasizes sophistication through delicate painting and precise carving.

The Neoclassical collection is characterized by elegant lines, comfort, a perfect combination of details, clear geometries, linear shapes & practicality. It is identifiable by its use of columns, gilt, classical reliefs, moderate ornamentation, and satin upholstery. Rectangular shapes and symmetrical geometries replaced the organic flowing lines of the Rococo and Baroque styles leading to a cleaner and simpler look. Woods such as oak, mahogany, veneer, and walnut are commonly used in furniture, showcasing impeccable attention to detail and delightful designs.

The Great Eastern Home is renowned for its furniture collection and has many Neoclassical collectibles for enthusiasts from all around the world. The Neoclassical style has always been synonymous with simplicity and elegance. This style can be styled eclectically too, with both classic and modern.

With its spectacular interior options, the neoclassical design remains a favourite of many homeowners due to its timeless charm. The Neoclassical collection from The Great Eastern Home encompasses a wide array of furniture such as tables, cabinets, chairs, study tables and secretaires, dressing tables, chaise lounges, sofas, footstools, bookcases, etc.

Price: On Request

Website: http://www.thegreateasternhome.com/

Antica Ceramica launched the “Designer Wall Tiles Collection”

Wall tiles are a new trend that can add personality and style to walls in any room. With the right combination of color, texture, material, and design, these designer wall tiles can breathe character into your living room. Antica Ceramica, a leading tile manufacturer in India, has introduced the “Designer Wall Tiles Collection” at its flagship store and other retailers nationwide.

These wall tiles are polished and glazed, and come in a variety of textures such as rustic, matt, and glossy. They are available in unique sizes and finishes, making them a popular choice for interior spaces. These wall tiles can really spruce up your living room. They’re durable and easy to clean, plus they won’t break the bank when it comes to maintenance. And they can really give your room that stylish, aesthetic edge.

According to Mr. Rahul Bhugra, Director- of Antica Ceramica, “There is no doubt that wall tiles can make a huge difference in the overall look and feel of a room. Whether you are looking for a classic, traditional look or something more modern and contemporary, there is definitely a tile out there to suit your needs. Wall tiles can be used in a variety of ways, from full wall coverage to creating stunning accent walls. They are also a great way to add texture and interest to a room, and can even be used to create unique patterns and designs. Whatever your vision for your space, wall tiles are a great way to make it a reality.”

Price: On Request

Available at:

Antica Ceramica

40, Raja Garden,

Opp. Metro Pillar No. 371,

New Delhi -110015

Tel: 9891075770

www.anticaceramica.in

Raheja World of Plots, Gurugram impresses renowned model, Gauhar Khan

Gurugram, India – Raheja World of Plots at sector 99A Dwarka Expressway, one of the greenest group developments in Gurugram, welcomed the renowned model Gauhar Khan today. Ms. Khan was received by Nayan Raheja from Raheja Developers during her visit to the 1K Ai2 Mega Sale at the location. She appreciated the other programs organized by the company and its projects.

“We are delighted to have Gauhar Khan in our project, World of Plots at sector 99A Dwarka Expressway. She was impressed by the design philosophy behind this project. Raheja World of Plots is a perfect blend of luxury and sustainability, and this project is one of its kind in the real estate industry in India,” Nayan Raheja, from, Raheja Developers said.

It covers an area of 12.48 acres. The project comprises three ground + 19-storey structures and was designed by Aedas Singapore, a world-renowned design and architecture powerhouse. It is an energetic synthesis of liberal thinking and international parameters.

The project’s iconic design philosophy aims to create lush green landscaped public areas within the campus to inspire social and communal interactions. The well-balanced harmony of light, ventilation, and greenery makes the exaggeration a part of the ordinary.

The visit of Gauhar Khan marks an exciting milestone for Raheja Developers, known for its commitment to providing high-quality, sustainable living spaces. The company looks forward to continuing its legacy of excellence in the real estate industry.

Mrs. Stuti Karan Bedi: Vice President (PR & Corporate Relations) at JMD Group

Mrs. Stuti Karan Bedi, Vice President (PR & Corporate Relations) at JMD Group, is a dedicated and strong personality who has devoted over ten years to JMD Group. Despite being a mother of two, Mrs. Bedi has demonstrated that women can balance work and family. She is a member of YFLO and is proud of her involvement in EO Gurgaon. She is a strong advocate for youth education and has financed the education of several children. Mrs. Bedi has been instrumental in JMD Group’s growth and has played a crucial role in achieving the company’s goal of delivering high-quality real estate for future generations. Her success is a testament to the changing landscape of the male-dominated real estate industry, where women are now making significant strides.

Bhagyashree Singh: Founder at Merakii.in

Bhagyashree Singh, founder of Merakii.in, has a keen eye for perception of market trends. Her luxurious approach has shaped the marketing and advertising industry into one that stands for sophistication and value. Bhagyashree has a degree in English Honorsfrom Delhi University and Master’s in Marketing. Her ongoing love for creativity has spurred her to find new ways to express her true essence to the world. Her philosophy revolves around using art and strategy as part of an effective marketing plan – something which comes as second nature to her. She is constantly questioning the status quo by asking “Why can’t I do it my way? Why do I have to stick to the rules? Why can’t I be different?”

She has become her own heroic boss by laying the groundwork for Merakii.in, a world of brave entrepreneurship, which has been widely admired for her expertise in leading advertising and marketing trends. She puts great faith in intelligent methodology and strategies when it comes to Marketing and Advertising, assisting her in progressing over the past decade. Merakii Group is responsible for many of the most renowned corporate creative strategy areas in the nation. Bhagyashree has designed countless projects of varied genres related to the Marketing Field, such as public relations, campaign development, corporate strategy, and online marketing – all with her own glamorous style. This passion for detail and planning for her dream has definitely played a major role in achieving success.