22, Feb 2024
ArohanPrivilege is now available to all eligible customers in India
Arohan Financial Services Limited, a leading NBFC-MFI, regulated by the Reserve Bank of India is now extending its first-in-the-industry digital microfinance service, ‘ArohanPrivilege,’ to all eligible microfinance customers across the country. Headquartered in Kolkata, Arohan operates from 18 states and is soon to expand its operations in southern parts of India.
In FY 2023, Arohan steered the launch of ArohanPrivilege, the Indian microfinance industry’s first-in-the-kind digital loan sourcing facility. This unique initiative is specific to gold-standard customers where they are offered the facility of receiving and serving their loans through 100% digital and cashless means, in a matter of minutes, and through Arohan’s proprietary apnaArohan app – all from the comfort of their homes.
ArohanPrivilege customers are offered special benefits and loans with low interest rates and loan processing fees. Customer can apply for loans from the comfort of their homes, without any group formation and center meetings. They are also provided with the flexibility to choose a loan amount and repayment frequency that is suitable for them – and all of this within minutes of a successful loan application.
Commenting on the expansion of this service, Ms Reema Mukherjee, Head of Digital Growth, Arohan Financial Services Limited said, “We are excited to announce the expansion of our first-in-the-industry digital lending facility for eligible customers nationwide, highlighting our commitment to fostering financial inclusion in India. We respect our customers’ time and the trust they have in us – ArohanPrivilege empowers Customers to save both time and money.”
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- By Rabindra
13, Feb 2024
HCLTech placed in Customers’ Choice quadrant in 2023 Gartner® Peer Insights™ for Voice of the Customer
NEW YORK, US and NOIDA, India, Feb 13, 2024—HCLTech, a leading global technology company, received the highest number of overall responses and was placed in Customers’ Choice quadrant in November 2023 Gartner® Peer Insights™ for Voice of the Customer: Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide.
HCLTech is also a Leader in the 2023 Gartner® Magic Quadrant™ for Data Center Outsourcing and Hybrid Infrastructure Managed Services Worldwide (DCO & HIMS), making it the only Global IT service provider to be recognized in both the 2023 Magic Quadrant report and the November 2023 Gartner® Peer Insights™ for Voice of the Customer: Data Center Outsourcing and Hybrid Infrastructure Managed Services, Worldwide.
HCLTech received 43 reviews with 88% of the respondents to Gartner® ‘Voice of the Customer’ survey expressing their willingness to recommend HCLTech, underscoring the trust HCLTech enjoys among global enterprises for enabling digital transformation.
“This recognition is an acknowledgment of our sharp focus on customer excellence and is a testimony of our strategic partnership with G2000 companies for Digital Foundation services, underpinning our strategic ecosystem and integrated portfolio of sustainable hybrid cloud solutions powered by intelligent automation, AI and differentiated consumption models,” said Jagadeshwar Gattu, President, Digital Foundation Services, HCLTech.
31, Jan 2024
Hubilo creates captivating and interactive webinars using Agora
In an age of interconnectivity and collaboration, the need for communication tools that are both inclusive and efficient is at an all-time high. Organizations are exploring live streaming and webinar management services to effectively transcend language barriers to connect seamlessly with a global audience. These services play a vital role in ensuring a smooth and engaging virtual event experience for both hosts and participants. The immediacy and features of live streaming enable real-time connections with diverse audiences globally, fostering opportunities for international growth and collaboration.
The Problem
Lag, latency, and lack of interactivity during webinars
With growth, Hubilo ran into reliability and quality issues with their previous real-time service provider. Hubilo faced constant streaming issues like lag and latency and were unable to provide full, real-time interactivity between the speaker and the audience. Additionally, the previous video streaming provider’s lack of extensibility forced Hubilo to slog through labor-intensive integrations for various features for video quality enhancement, noise suppression, and transcription. Using multiple integrations and applications made it difficult to monitor and moderate live webinar sessions, which resulted in increased customer complaints. Hubilo needed a reliable webinar streaming solution that offered ultra-low latency streaming for interactivity and a full suite of features and extensions.
The Solution
Higher quality interactive webinars with better engagement
Hubilo decided to switch from their previous, unreliable vendor and implement Agora to power their webinar platform. Features like low-latency live streaming, AI-powered noise suppression, and real-time transcription enable Hubilo to offer a webinar platform with high-quality video and global reliability. Going beyond what’s typically offered in standard webinars, Hubilo wanted to add the excitement and thrill of a live event with an array of real-time engagement features like gamification, contests, polls, survey, and Q&A sessions. They also added breakout rooms, 1:1 chats and meetings, and virtual sponsor booths to encourage audience engagement and drive attendees to desired areas or pages on top of Agora’s infrastructure.
“Agora solved the reliability and quality issues we had with our previous real-time video provider. Implementing Agora’s high-quality streaming and host of interactive features allowed us to create a much more engaging webinar experience.“ – Shailesh Hegde, VP Product at Hubilo
Results and ROI
Significant reduction in customer complaints
After implementing Agora, Hubilo has managed to reduce the video freeze rate, network delay and improve the channel joining success rate. The change to Agora also increased speaker and attendee interaction while enhancing audio and video quality.
“End users enjoyed better quality. Internally we were happy with the support and the benefit of maintaining one system end-to-end made our engineer’s life easier than before. Since implementing Agora, we have seen an overall increase in adoption of our platform. We’ve received amazing user feedback around the increase in video quality and new features built with Agora” – Shailesh Hegde, VP
Product at Hubilo
Customer complaints have significantly decreased since switching to Agora and the team at Hubilo attributes the success to Agora’s interactive live streaming, noise suppression, and real-time transcription services—along with hands-on support from Agora. In addition to Agora’s existing services, Hubilo is exploring Agora’s Interactive Whiteboard, which enables speakers to upload presentations and present, and also the live captioning features.
