22, Feb 2024
GoTo Introduces GoPilot for GoTo Resolve, the First AI Assistant for End-to-End IT Management and Suppor
INDIA, February 22, 2024 – GoTo, the company making IT management, support, and business communications easy, today announced GoPilot, its new AI assistant for GoTo Resolve. GoPilot changes how IT professionals manage and support their fleet of devices, giving them an intelligent, interactive assistant that provides a comprehensive view of their endpoints, automates diagnostics, guides users through resolutions, and learns as it goes to get ahead of potential future disruptions.
GoPilot utilizes OpenAI’s API platform and a GoTo-owned AI stack to provide a first-of-its-kind AI assistant that operates across the end-to-end flow of IT management and support. The assistant revolutionizes how IT conducts daily operations, eliminating time-consuming tasks such as manually scanning system diagnostics screens and patch updates to identify issues, and frees up resources for higher-value projects. GoPilot also leverages simple, conversational language prompts and commands, making interactions easier and allowing agents at all levels to solve complex problems without needing to know a library of commands.
GoPilot will serve as IT professionals’ always-on assistant for detecting, remediating, and preventing endpoint issues. The AI-powered assistant uses a combination of data, text, and visual processing models to transform the traditional IT support and management process, with benefits enabling teams to:
Streamline device diagnostics: Automated collection and analysis of data across all network devices, including resource utilization and update status, provides comprehensive device diagnostics with real-time assessment of inefficiencies or risks.
Remove language barriers to support global teams: Live AI-powered translations of languages displayed on the end user screen allow agents to better communicate and speed up time to resolution.
Eliminate note-taking and session recaps: With automatic screenshot capturing and analysis in the background of support sessions, agents can focus on providing support while GoPilot generates live notes and summarizes actions taken.
Simplify patch management: GoPilot can automatically identify missing updates and link to the appropriate solution page with flagged devices and updates preselected, so agents simply need to click “install” to quickly patch all devices.
Easily create and deploy new policies: Coming soon, agents will have the ability to create additional automation capabilities with GoPilot to automatically scan for, detect, and resolve issues, preventing future risks and freeing up more time for IT teams.
“GoPilot is the latest addition to GoTo Resolve’s AI features that have already enhanced the agent and end-user experience with time-saving tools such as AI script creation and self-service resolution recommendations. With GoPilot, we’re giving IT teams more time and resources to focus on the tasks that truly matter – like scaling and securing their business and supporting their employees,” said Olga Lagunova, Chief Product and Technology Officer at GoTo. “We’re extremely excited to introduce the market’s first end-to-end IT management and support AI assistant to GoTo Resolve customers, and to introduce even more AI innovations across GoTo’s solutions in the coming months.”
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- By Rabindra
6, Dec 2023
GoTo and Intel Expand Collaboration with First-to-Market Native Integration of Intel vPro® with Intel® Endpoint Management Assistant for GoTo’s LogMeIn Rescue
India, December 6, 2023 – GoTo, the company making IT management, support, and business communications easy, today announced a new native integration for its LogMeIn Rescue product with Intel® Endpoint Management Assistant (EMA) for Intel vPro®-based devices. GoTo is the first to offer native integration with Intel, allowing customers to leverage the Intel® EMA capabilities directly within Rescue. Now, IT teams have centralized remote support, management, and reporting for Intel vPro®-based devices in Rescue, providing a uniquely fast, easy, and streamlined experience without needing to toggle between multiple applications.
The new integration further enhances Rescue’s support for Intel vPro®, which allows IT teams to access and support remote out-of-band devices that are not running on the company’s operating system. Managing out-of-band devices typically requires IT to navigate multiple solutions, workflows, and varying levels of end-user involvement. Now however, agents can take advanced actions like connecting to the BIOS, troubleshooting OS and device driver corruption, updating system settings or firmware, and more – even if devices are powered off – all natively from the Rescue Technician Console. Moreover, all support actions automatically funnel into Rescue’s reporting system, giving IT leaders a simple, centralized view of activities and results.
“Intel’s collaboration with GoTo continues to deliver industry-leading manageability technologies to our joint customers to support an ever-expanding remote workforce and an array of endpoint devices. Using the newest Intel vPro® Platform technology native integration with LogMeIn Rescue, IT teams will experience heightened productivity through a streamlined, single-pane-of-glass operation that includes robust out-of-band support capabilities, beyond the firewall, regardless of their physical location,” said Carla Rodriguez, Intel Vice President, and General Manager of Client Software Ecosystem, Client Computing Group.
“We worked closely with Intel to develop the new Intel vPro® API following our initial Rescue integration earlier this year, and today we’re taking the next step in our collaboration,” said Olga Lagunova, Chief Technology Officer at GoTo. “With Intel vPro® natively paired with the enterprise remote support toolset of Rescue, which includes powerful remote control, system diagnostics, scripting, and more, we’ve made it fast and seamless to solve any problem from a single solution. Customers around the world already know and trust Rescue and Intel – and this is just the beginning. We’re excited to continue expanding our collaboration in the months and years ahead.”
“Wipro is thrilled with this collaboration between GoTo and Intel. We have a longstanding relationship with GoTo and have been using Rescue over the years to deliver differentiated value to our customers. Similarly, Intel vPro® and Intel® EMA capabilities have helped us address a number of cumbersome support situations and elevate the support experience,” said Satish Yadavalli, Vice President and global Practices Head – FullStride Cloud at Wipro. “This integration will further simplify employee support services as IT will no longer be needing to swap systems and reorient to new screens for different issues. Now we can solve all of our support problems within Rescue in a unified, hassle-free manner.”
