13, Oct 2023
iThink Logistics and India Post unite to boost e-commerce deliveries across the deepest parts of the country

Mumbai: October 13, 2023: iThink Logistics, a top name in advanced logistics technology and one of India’s leading shipping platforms has joined hands with India Post, the country’s premier postal network. The alliance will result in a landmark tech integration that promises to reshape the landscape of last-mile delivery. This strategic partnership is to bring immense benefits to Direct-to-Consumer (D2C) startups and small and medium businesses (SMBs) across India.

The heart of this collaboration lies in the shared mission of empowering D2C businesses to extend their reach beyond urban hubs. The E-commerce penetration rates in tier 2 and tier 3 cities stood at an impressive 21.4% and 41.5% respectively in 2022. While marketplace giants like Flipkart, Myntra, and Meesho have established a strong foothold in these regions, independent e-commerce brands often grapple with the challenge of limited serviceability.

The convergence of iThink Logistics’ cutting-edge technology with India Post’s extensive reach addresses this challenge head-on. By combining India Post’s unparalleled reach, even in the remotest corners of the country, with iThink Logistics’ advanced technology and rapid services, logistics operations are set to undergo a revolutionary transformation. These two pivotal factors are crucial for D2C companies to thrive in today’s fast-paced business environment.


“We are truly excited about this groundbreaking partnership with India Post. Our collaboration symbolizes the fusion of vision and innovation, where we harness the power of technology and the extensive reach of India Post to propel Direct-to-Consumer startups and small and medium businesses into a new era of logistical excellence. With this alliance, we are not only bridging geographical gaps but also empowering businesses of all sizes to embrace the full potential of E-commerce, transforming the way products reach customers and redefining customer experiences.” – “Ms. Zaiba Sarang, Co-Founder of iThink Logistics”

An outstanding aspect of this arrangement is the potential to create economical deliveries, particularly in rural areas with less developed logistics infrastructure. India Post’s experience and wide-ranging network complement iThink Logistics’ technological capabilities, promising efficiency, dependability, and enhanced customer satisfaction.

As the volume of shipments increases, so does the likelihood of logistical-related queries, such as ‘WISMO’ (Where is my order?), which can cause post-purchase anxiety for buyers. In this context, iThink Logistics’ advanced technology is pivotal, facilitating a proactive approach to customer support and elevating the overall shopping experience.

“India Post is immensely proud to join hands with iThink Logistics in this transformative endeavor. Our legacy of service, built over decades, combined with iThink Logistics’ forward-thinking technological prowess, heralds a new era in the logistics industry. This collaboration is a fusion of tradition and innovation, and it opens up exciting new opportunities to reach every touchpoint in India. Our nationwide network, spanning the length and breadth of the nation, is the ideal complement to iThink Logistics’ state-of-the-art solutions.” – “Shri Amitabh Singh, PMG, Mails and BD, Maharashtra Postal Circle at India Post”

This landmark collaboration between India Post and iThink Logistics marks a momentous step, leveraging the strengths of both entities to optimize last-mile delivery operations across the nation. With a focus on enhanced accessibility, operational efficiency, and unparalleled customer experiences, this partnership is set to catalyze the growth of D2C startups and SMBs in the evolving e-commerce landscape.