Ujjivan Small Finance Bank expands footprint in East India; opens Retail Asset Centre in Siliguri, West Bengal

Ujjivan Small Finance Bank expands footprint in East India; opens Retail Asset Centre in Siliguri, West Bengal

Siliguri, Oct 05: Ujjivan Small Finance Bank (Ujjivan SFB) today announced the opening of its Retail Asset Centre (RAC) at Siliguri marking a significant step in expanding its presence across East India. The new centre will provide a comprehensive range of credit solutions including affordable housing loans, micro mortgages, and vehicle loans to individuals and micro and small enterprises (MSEs) across Siliguri.

The RAC is designed to streamline the application, processing, and management of retail credit products, enabling faster turnaround times and efficient service delivery for customers in the region.

Commenting on the launch, Mr. Umesh Arora, Head – Emerging Business, Ujjivan Small Finance Bank, said, “The opening of our Retail Asset Centre in Siliguri reflects our commitment to serving the financial needs of customers in East India. WB has shown encouraging economic activity, with individuals and small businesses seeking access to formal credit for housing, transportation, and business expansion. Through this RAC, we aim to provide quick and reliable financing solutions that support asset creation and economic progress in the region. This expansion is aligned with our strategy to deepen our reach in underserved markets and contribute to inclusive growth.”

Ujjivan SFB’s customer base of ~99.6 lakh includes 3.8 lakh asset-only customers, 52 lakh liability-only customers, and 43.7 lakh customers with both asset and liability, reflecting its balanced and inclusive growth strategy. The bank continues to provide a comprehensive suite of financial products and services, including savings and current accounts, fixed and recurring deposits, demat and insurance services, as well as loans spanning microfinance, housing, MSME, agriculture, vehicle, and gold segments.

To address diverse credit needs, Ujjivan SFB offers Business Loans ranging from ₹10 lakh to ₹10 crore, Affordable Housing Loans between ₹5 lakh and ₹75 lakh, Micro-Mortgage Loans from ₹3 lakh to ₹15 lakh, Gold Loans from ₹25,000 to ₹25 lakh, and Vehicle Loans from ₹26,000 to ₹5 lakh. On the deposit side, the bank offers competitive interest rates with savings accounts earning up to 7.25% per annum and fixed deposits offering up to 7.95% per annum for senior citizens.

The bank has been steadily enhancing its digital footprint through platforms such as Ujjivan EZY for mobile and internet banking, and Hello Ujjivan, the bank’s vernacular, visual, and voice-based app designed for easy accessibility. Other digital offerings include video banking, UPI-based payments, IMPS, NEFT, and RTGS facilities, ensuring seamless and secure transactions for customers across segments.

Ujjivan Small Finance Bank reported robust performance in the December 2025 quarter, total deposits rising 22.4% year-on-year to ₹42,223 crore and CASA grew 33.2% to ₹11,535 crore taking the CASA ratio to 27.3%. The gross loan book expanded 21.6% year-on-year to ₹37,057 crore, driven by strategic diversification with the secured loan share increasing to 48.1%.

The quarter also saw the bank’s highest-ever disbursement of ₹8,293 crore. Asset quality improved further, with Portfolio at Risk (PAR) declining to 3.98%, while GNPA stood at 2.39%. In line with the FY26 plan, during the quarter bank also opened 11 new branches and has applied to the RBI for a Universal Banking License and awaits a decision.