Author: Rabindra

GoTo Enhances IT Productivity with New AI, Automation, and Management Features to Drive Business Value

India, December 13, 2024 – GoTo, the company making business communications, IT management, and support easy, today announced a series of updates to its flagship IT solutions GoTo Resolve and LogMeIn Rescue. These enhancements include advanced AI capabilities, improved device management, and streamlined workflows to help IT teams operate more efficiently and address the evolving endpoint management landscape and needs of modern businesses.

As IT environments grow increasingly complex, companies need tools that go beyond fixing immediate issues and enable proactive management. GoTo’s latest innovations equip IT professionals with smarter solutions to shift from reactive troubleshooting to proactive problem-solving, so IT teams can maximize their resources and maintain control of sophisticated infrastructure.

The latest features for the GoTo Resolve Unified Endpoint Management (UEM) solution are designed to provide the simplicity, short time-to-value, and efficiency that small and midsize businesses (SMBs) and Managed Service Providers (MSPs) need to stay ahead in a competitive market, including:

• AI-powered Helpdesk Enhancements: Speed up ticket resolution with automatic summaries, suggested replies, and a user-facing troubleshooting assistant.
• AI-enhanced Knowledge Base: Automatically create, manage, and retrieve essential IT information and troubleshooting guides.
• Windows Update Policies: Automate patch management for improved system security.
  Expanded Remote Execution: Simplify workflows with a new script library and pre-built automation templates.
• Problem Management: Automatically link and manage related tickets to streamline resolution processes and provide insights into incident patterns.

Additional enhancements for Rescue offer enriched enterprise-scale IT and customer support to more easily manage and secure devices and data:

• Redesigned Device Manager: Organize and manage unattended devices at scale with a more intuitive and efficient interface.
• Unattended Privacy Mode: Protect sensitive data during remote support sessions with enhanced privacy controls including screen blanking and mouse locking.

“At GoTo, we’re committed to delivering innovative IT management and support solutions that empower teams to work smarter,” said Olga Lagunova, Chief Product and Technology Officer at GoTo. “These updates for GoTo Resolve and Rescue leverage AI, automation, and integrations to transform how IT teams operate. By enabling proactive problem-solving, scalable support, and more efficient workflows, businesses of all sizes can thrive in an ever-changing technological landscape.”

These updates are part of a broader wave of innovation from GoTo in 2024, with over 60 new features launched this year alone. GoTo Resolve introduced powerful features to enable IT teams with practical AI, automation capabilities, and streamlined endpoint management, such as:

• GoPilot Interactive AI Assistant: An always-on AI helper that autonomously detects, resolves, and prevents endpoint issues while providing IT agents with real-time support for queries and troubleshooting.
• Self-Healing Alerts: Proactively identifies and resolves potential issues before they disrupt operations, ensuring seamless workflows.
• Software Asset Management: Streamlines the monitoring and management of software inventories directly from the console.
• New Integrations: Start and share support sessions directly within tickets generated in Jira Service Management, ConnectWise Manage, and Freshdesk.

Rescue’s enhancements also empowered enterprise IT teams to support employees and customers in the systems where they are already working, providing unparalleled support flexibility and driving improved service delivery:

• Rescue Web Technician Console: A browser-based console that allows IT professionals to deliver streamlined support from any device, eliminating the need for pre-installed software.
• New and Improved Integrations: Improve workflows with new Microsoft Teams and Jira Service Management integrations, an enhanced Salesforce integration for remote support, and a new Live Lens integration with ServiceNow.

Unplug with Family at Happiest Health’s Get Set, Grow Summit 2024 – A Digital Detox Experience

In today’s fast-paced digital world, finding a healthy balance between screen time and meaningful family interactions has become more challenging than ever. Happiest Health is all set to host The Get Set Grow Summit 2024 on the 14th of December at Bethany High School, Bengaluru, a unique event designed to address this issue by promoting family health and wellness through the theme of ‘Digital Detox’. This interactive and enriching day is dedicated to helping both parents and children (aged 5-12) reconnect, unplug, and embrace a holistic approach to well-being in a technology-driven age.

With its ‘Digital Detox Edition’, the summit will focus on the importance of screen-free family time through interactive and fun sessions for children, providing practical tools to help families navigate the challenges of balancing technology use with quality, tech-free moments. Participants will discover strategies for developing healthier habits, enhancing family bonds, and promoting overall well-being through a series of engaging sessions tailored for kids.

The day-long summit will be filled with enlightening interactive sessions and activities. Here’s a glimpse of those interesting topics:

Expert Talks: Thought-provoking sessions on Digital Parenting, Mindful Technology Use, and Navigating Screen Time with industry-leading experts.

Interactive Workshops: Learn about the importance of nutrition, fitness, and mental wellness through hands-on cooking classes, yoga sessions, and fun art projects.

Family Activity Zones: Tailored zones with fun, educational experiences designed for parents and kids to enjoy together, all aligned with the event’s theme of digital detox.

Competitions and Challenges: Exciting games and activities that promote teamwork, creativity, and healthy competition among families.

Happiest Health invites parents, schools, wellness-focused families, and anyone looking to foster stronger, screen-free family bonds to attend this exciting, one-of-a-kind event.

Nandi Infrastructure Corridor Enterprise Ltd. Receives Prestigious Construction Times Award for 41 km Peripheral Road

Bengaluru, December 13, 2024: Nandi Infrastructure Corridor Enterprise Ltd. (NICE) has been recognized for its exceptional work on the NICE 41 km Peripheral Road in Bengaluru, winning the award for Best Concrete Road (Rigid Pavement) – Construction and Maintenance in India at the Construction Times Award 2024.

“We are honored to receive this prestigious award, which is a testament to our team’s dedication and hard work,” said Mr. Ashok Kheny, Managing Director, NICE Ltd. “This recognition not only boosts our reputation but also motivates us to continue delivering high-quality infrastructure projects that benefit society.”

The award ceremony took place on December 12, 2024, at Greater Noida, as part of bauma CONEXPO INDIA 2024. Renowned economist and former Member of Parliament, Dr. Subramanian Swamy, graced the event as the Chief Guest.

NICE Road’s win demonstrates the company’s commitment to excellence in construction and maintenance. The award is a result of a rigorous evaluation process by a distinguished jury, considering parameters such as project execution, innovation, and sustainability.

Rakesh Jadhav Takes the Helm as Executive Sous Chef at DoubleTree by Hilton Pune-Chinchwad

DoubleTree by Hilton Pune-Chinchwad is delighted to welcome Rakesh Jadhav as its new Executive Sous Chef. With more than 17 years of experience in the culinary industry, Rakesh brings a wealth of knowledge and skill in diverse cuisines, having worked with some of the most esteemed hospitality brands. His extensive experience includes roles at Taj (Pune), Marriott (Pune & Goa), Accor (Mumbai), Starwood (Maldives), IHG Hotels (Pune), RHG Hotels (Pune), Royal Orchid Hotel (Pune), Kandima (Maldives), and Hilton (Pune).

 Rakesh is celebrated for his creativity, artistry, and passion for culinary excellence. His expertise lies in crafting exquisite dishes and experimenting with seasonal ingredients to create unique menus that bring delight to guests. On joining the team, Rakesh expressed, “I love the creativity and artistry that goes into crafting exquisite dishes. I enjoy experimenting with seasonal ingredients to create unique menus that delight our guests. Watching patrons savor our culinary creations is incredibly fulfilling, and it’s rewarding to play a key role in elevating their dining experience. The ever-evolving nature of the hospitality industry keeps my passion for cooking alive!”

 In addition to his culinary experience, Rakesh holds a Diploma in Hotel Management and Catering Technology (DHMCT) from VPHMCT, Kolhapur, which he completed in 2007. His formal training in hospitality and dedication to his craft have established him as a versatile and skilled chef.

 Hotel Manager Khizer Khan expressed his enthusiasm for Rakesh’s addition to the culinary team, saying, “Rakesh’s expertise and passion for culinary arts align perfectly with our commitment to providing an exceptional dining experience for our guests. His creativity and leadership in the kitchen are invaluable assets, and we look forward to seeing his influence on our menus and dining experiences.”

 Outside of work, Rakesh enjoys exploring various cuisines as a true foodie, along with his hobbies of listening to music, reading mythological books, and traveling.

 With this appointment, DoubleTree by Hilton Pune-Chinchwad reinforces its commitment to culinary excellence and innovation, promising memorable dining experiences under Rakesh’s leadership.

Howden India Honored with Insurance Broker of the Year Award at ASSOCHAM 2024 Global Insurance Summit

Mumbai, 13th December 2024: Howden India has been awarded “Insurance Broker of the Year” at the ASSOCHAM 16th Global Insurance Summit & Awards 2024, held in Mumbai on December 12th, 2024. The award highlights Howden’s commitment to excellence, innovation, and customer-centric solutions.

With the theme, “India’s Insurance Vision: Challenges and Way Forward,” ASSOCHAM’s 16th Global Insurance Summit & Awards brought together industry leaders, policymakers, and innovators to discuss the future of the insurance sector in India. By highlighting critical areas such as customer-centric digital transformation, sustainable growth, and emerging risks and accessibility for wider insurance penetration the summit shed light on the journey towards achieving the IRDAI’s ambitious goal of “Insurance for All” by 2047.

Mr. Amit Agarwal, CEO of Howden Insurance, expressed his gratitude while receiving the award and reasserted the Howden’s vision to keep contributing to the sector and mentioned “We are deeply honoured to win the Insurance Broker of the Year award at such a prestigious platform. With over two decades of presence in India, this acknowledgment reaffirms our commitment to delivering innovative and specialized solutions that address the evolving needs of our clients. This achievement would not be possible without the trust of our clients, the relentless dedication of our people, and the unwavering support of our valued stakeholders. We are truly humbled and delighted by this recognition, which serves as both a moment of pride and a reminder of the responsibility we carry. We remain committed to continually raising the bar and making meaningful contributions to the growth of the Indian insurance landscape.”

As the Indian Insurance industry is undergoing rapid transformation, Howden will strive to continue to work cohesively with the public and private entities in the insurance sector to offer accessible and user-friendly environment for all the stakeholders.

Les Roches and CHTA Education Foundation Launch 2025 Caribbean Hospitality Professional Development Program

India, December 13th, 2024 – Caribbean hospitality employees are invited to apply for admission to the 2025 Caribbean Hospitality Professional Development Program sponsored by Les Roches Global Hospitality Education, one of the world’s leading hospitality business management schools, and the CHTA Education Foundation (EF).

This transformative program has become a cornerstone for professional growth in the region’s thriving tourism sector, equipping supervisors and managers with the tools to accelerate their journey toward senior leadership roles.

“Les Roches is once again honored to partner with CHTAEF for the fourth consecutive year on this impactful initiative,” said Carlos Díez de la Lastra, CEO of Les Roches Global Hospitality Education. “With over 100 participants from 15 Caribbean islands, the program has already fostered a community of skilled professionals driving the region’s tourism excellence. Together with CHTA EF, we aim to continue empowering Caribbean talent and supporting a sustainable, resilient future for the region’s hospitality industry.”

The six-month program is designed to be pursued alongside participants’ current roles, requiring a commitment of 12–15 hours per week. It combines virtual and experiential learning in areas such as hospitality operations, revenue management, marketing, sustainability, and leadership. Graduates emerge with advanced skills tailored to meet the evolving demands of today’s global tourism market.

“As Chairperson, I am profoundly proud of the significant impact our Professional Development Program has had on shaping the careers of Caribbean hospitality professionals. This initiative not only highlights the talent within our region but also underscores our commitment to nurturing that talent into leadership. By collaborating with Les Roches, we ensure our participants are equipped with world-class education and skills necessary for the ever-evolving demands of the global hospitality industry,” said Karolin Troubetzkoy, Chairperson of CHTA Education Foundation.

Scholarships Supporting Access to Excellence
The program offers financial assistance in the form of scholarships, ensuring accessibility to talented individuals across the Caribbean. Since its inception, the program has provided life-changing opportunities for participants like Tamar Severin, who is currently completing her Executive Master’s in International Hotel Management at Les Roches.

“Les Roches University has given me the opportunity of a lifetime – an experience I never thought possible. In my wildest dreams, I could have never imagined pursuing a master’s degree, especially, coming from a background without a bachelor’s degree (despite my 24 years of hospitality experience). This journey has been nothing short of a transformation as Les Roches not only opened its doors for me, but also provided the tools and guidance I needed to thrive academically and professionally. The rigorous curriculum and industry-focused approach have challenged me in the best way, enabling me to step out of my comfort zone and embrace new concepts, skills, and perspectives. As the student in the master’s program, I have gained a deeper understanding of hospitality, industry, developed innovative thinking and acquired advanced management skills that I know will shape my career,” said Tamar Severin.

Zurich Kotak GI Teams Up with Uttarakhand Rural Livelihood Mission to Enhance Insurance Access for Rural Self-Help Groups

Dehradun, 13th December 2024: Zurich Kotak General Insurance Company (India) Limited (formerly Kotak Mahindra General Insurance Company Limited) signed a Memorandum of Understanding (MOU) with the Uttarakhand State Rural Livelihood Mission (UKSRLM) today to provide accessible and affordable small-ticket insurance to the state’s population.

This initiative aims to leverage an extensive network of over 63,000 Women Self-Help Groups (SHGs) and 3,000 Bank Sakhis to distribute insurance products that cater to the needs of rural and underserved communities.

Under this partnership, Zurich Kotak will begin its efforts by collaborating with the Sakhis, empowering them to distribute sachet insurance products via the mobile applications they already use. The goal is to embed insurance services into the daily lives of these women, enabling greater financial inclusion for the people of Uttarakhand.

Through these initiatives, the company will not only provide insurance solutions but also extend its commitment to social responsibility, reaching communities across the state.

“We are thrilled to join forces with the Uttarakhand government and support their efforts to bring meaningful financial protection to the people of this beautiful state,” said Jagjeet Singh Siddhu, Chief Distribution Officer – Zurich Kotak General Insurance Company (India) Ltd.

“With the strength of Uttarakhand’s Self-Help Groups and Sakhis, we are confident that we can deliver the right solutions to those who need it most,” he added.

This collaboration marks an important milestone in the company’s continued commitment to enhancing financial security and empowering individuals and communities across India, fulfilling IRDAI’s vision of “Insurance for All by 2047.”