Category Archives: Technology

Palo Alto Networks’ State of Generative AI report: on average, 10% of a company’s 66 GenAI apps are high-risk

Mumbai, India, 25th June 2025 — Palo Alto Networks, the world’s leading AI cybersecurity company, released its State of Generative AI 2025 report, which reveals that on average, 10% of a company’s 66 GenAI apps are high-risk. While AI growth offers significant productivity benefits, the report warns that unsanctioned usage, emerging threats, and a lack of governance have rapidly expanded the attack surface for organisations, particularly across India and the Asia-Pacific region.

India’s 2025 Union Budget demonstrates a strong commitment to advancing Artificial Intelligence (AI), with an allocation of Rs. 500 crores towards the Centre of Excellence in Artificial Intelligence for education. This underscores the country’s ambition to become one of the global leaders in the AI race. While AI is a groundbreaking and transformative technology, it is increasingly being weaponized by threat actors to launch faster, more sophisticated cyber attacks. In this evolving threat landscape, the only effective way to tackle AI-driven attacks is by using AI-driven security systems – essentially fighting AI with AI. This duality highlights the urgency for India to pair AI development with robust cybersecurity preparedness.

“AI adoption offers transformative opportunities across both commercial and government sectors in the region. But as this report highlights, we are also seeing an expanding attack surface, particularly with the use of high-risk GenAI applications in critical infrastructure sectors,” said Tom Scully, Director and Principal Architect for Government and Critical Industries, Asia Pacific & Japan, at Palo Alto Networks. “Organisations must balance innovation with strong governance, adopting security architectures that account for AI’s unique risks. From shadow AI and data leakage to the more complex threats posed by agentic AI models. Proactive oversight and adaptive security controls are essential to ensuring that the benefits of AI are fully realised without compromising national security, public trust, or operational integrity.”

The 2025 State of GenAI report, based on traffic analysis from 7,051 global enterprise customers, provides an in-depth look into how enterprises are adopting GenAI and where they remain most vulnerable.

Key findings of the 2025 GenAI Security Report include:

Rapid adoption rates: There’s been an 890% surge in Generative AI (GenAI) traffic in 2024.

In India: The top 3 most used GenAI apps by volume were Grammarly (32.56%), Microsoft Power Apps (19.98%), and Microsoft Copilot (16.37%)

Risk posture: Globally on average, 10% of a company’s 66 GenAI apps are high-risk

Exponential growth in GenAI adoption: Following the release of DeepSeek-R1 in January 2025, DeepSeek-related traffic alone spiked by 1,800% within two months.

Rising data loss incidents: GenAI-related data loss prevention (DLP) incidents more than doubled over the course of 2025, now accounting for 14% of all data security incidents.

Shadow AI emerges as a key risk: Unauthorised, unsanctioned GenAI use, termed “Shadow AI”, has created blind spots for IT and security teams, making it difficult to control sensitive data flows.

Jailbreaking remains a top concern: Many high-risk AI models remain susceptible to jailbreak attacks that produce unsafe content, including offensive material and instructions for illegal activities.

Industry-specific insights: Globally, technology and manufacturing sectors alone account for 39% of AI coding transactions, creating additional risk for industries that depend on proprietary IPs.

“India is one of GenAI’s biggest adopters and in a country where work happens in multiple languages, at massive scale, it’s no surprise that writing, coding, and conversational AI are leading use cases. But the pace of adoption has outstripped governance.” said Swapna Bapat, Vice President & Managing Director, India and SAARC, Palo Alto Networks. “Many organisations don’t realise just how much GenAI is already embedded in their daily workflows. The priority now isn’t whether to use these tools, it’s how to use AI to secure them without slowing people down.”

The report also offers best practice recommendations for businesses seeking to safely harness the potential of GenAI:

Establish visibility and control: Gain comprehensive oversight of GenAI app usage, implement conditional access policies, and manage permissions at the user and group level.
Safeguard sensitive data: Deploy real-time content inspection with centralised policy enforcement to detect and prevent unauthorised data exfiltration.

Defend against AI-driven threats: Implement Zero Trust security architectures to mitigate modern cyberthreats, malware, and sophisticated AI-powered attacks.

Data for this report was derived from Palo Alto Networks’ analysis of GenAI traffic across a global customer base of 7,051 organisations throughout 2024.

Genpact Advances AI Innovation with Agentic Accounts Payable Solutions

New Delhi – June 25, 2025 – Genpact (NYSE: G), a global advanced technology services and solutions company, today announced that the full Genpact AP Suite, an agentic solution set to revolutionize accounts payable (AP), is now available. The Genpact AP Suite is part of Genpact’s Service-as-Agentic-Solutions portfolio and powered by Microsoft Azure’s AI stack. The product suite provides autonomous, goal-oriented tools using advanced capabilities in document processing, predictive insights, and conversational AI.

“Our Service-as-Agentic-Solutions are proprietary Genpact products that transform mission-critical business processes,” said Jinsook Han, Chief Strategy, Corporate Development & Global Agentic AI Officer at Genpact. “The Genpact AP Suite is one in a series of domain-specific agents we will introduce to the market. We are not just building products – we are building transformational engines, backed by decades of experience in industry processes and trained on vast numbers of real transactions.”

The Genpact AP Suite

The Genpact AP Suite consists of four product modules, each with a network of AI agents that proactively manage the nuances of accounts payable: AP Capture, AP Advance, AP Trace, and AP Assist.

Pre-trained, self-learning AI agents optimize every stage of the AP process: intelligently ingesting and validating invoices to enhance touchless processing, resolving exceptions, and continuously adapting to changes in supplier terms, tax rules, and approval hierarchies to streamline inquiry resolution and minimize human intervention.

The Genpact AP Suite is already delivering measurable results for clients, including:
• More accurate autonomous data capture
• Greater touchless processing with significant productivity benefits
• Enhanced cash visibility and reduced leakage with up to 90% early discount capture
• Improved supplier relationships through high-speed processing and automated supplier query resolution

“The Genpact AP Suite addresses inefficiencies, reduces errors, eliminates manual workflows, and elevates finance from a cost center to a pivotal strategic differentiator,” continued Han. “With the Genpact AP Suite, we’re combining agentic AI agents, human intelligence, and autonomous goal-oriented processes into a vital system that drives results and continuously learns and improves.”

“We commend Genpact for launching its AP Assist product and showcasing how agentic AI can help us reimagine our Accounts Payable helpdesk,” said Caitlyn Carr, President & CEO of Coca-Cola Bottlers Sales & Services. “Together with Genpact, we’ve created a seamless experience for our bottlers and suppliers that exemplifies the power of leveraging advanced technology capabilities, business process expertise, partnership, and trust to succeed in today’s fast-evolving world.”

Powered by Microsoft’s Azure AI Foundry and Azure Analytics Services, the Genpact AP Suite orchestrates, optimizes, and executes AP tasks, ushering in a new era of autonomous finance.

“Genpact’s launch of an agentic AI product for accounts payable is a proof point of AI’s ability to automate complex multi-step workflows and an exciting milestone for our companies as we look to lead the next wave of agentic AI transformation,” said Gurkan Salk, General Manager, Copilot Apps at Microsoft. “Powered by Microsoft’s Azure AI stack, organizations will roll out the Genpact AP Suite knowing enterprise-grade identity, access controls, encryption, and compliance are inherent to the intelligence layer driving their finance transformation.”

“Agentic AI addresses the limited adaptability and autonomy in current AP automation technologies required to operate at scale in dynamic business environments,” said Vignesh Kannan, Vice President, Everest Group. “By leveraging goal-oriented AI agents to manage tasks such as exception handling, supplier communication, and adaptive approval workflows, the Genpact AP Suite introduces capabilities that could advance touchless processing, accuracy, and risk mitigation. This launch, part of Genpact’s Service-as-Agentic-Solutions initiative, reflects a movement toward agent-based service delivery where domain-specific intelligence, governance frameworks, and end-to-end process redesign will determine success and impact.”

Decoding four common myths around home projectors

Sushil Motwani, Founder of Aytexcel Pvt. Ltd clarifies misconceptions concerning UST projectors

Whether you are seeking an extraordinary gaming experience or immersive cinematic thrills, laser projectors with Ultra Short Throw (UST) capabilities are the answer. They are fast becoming the premium choice for users. Their growing popularity is largely driven by changing content consumption habits, especially after the COVID-19 pandemic when many sought a theatre-like ambience at home. Still, there are many myths around their usage, says Sushil Motwani, Founder of Aytexcel Pvt. Ltd. and the official India representative of Formovie.

Debunking these myths, he shares the reality behind them.

MYTH 1: You need a huge room for a projector

There is a general misconception that a separate, especially large room with customised lighting is necessary to set up a home theatre. That’s no longer the case with UST projectors. They come with impressive short-throw ratio capabilities. For example, a Formovie Theater projector has a throw ratio of 0.23:1, allowing it to produce a 100-inch projection from just 9 inches away. Its maximum projection size is 150 inches, and with hassle-free installation, it can be set up easily anywhere in the home. These devices are often better suited to average-sized urban homes than wall-mounted TVs. This means a UST projector can be placed in a living area or any available space without requiring structural changes.

MYTH 2: Projectors are more expensive than TVs

Around seven or eight years ago, projectors were considered high-end luxury items, and at that time, they actually were. They were positioned as niche devices, either for serious cinephiles or for boardrooms with large AV budgets. But now, the economic landscape has changed considerably. Entry-level 4K projectors offer comparable or even better screen size and quality, often at a lower or similar price point compared to big-screen TVs. In fact, projectors can be more appealing in terms of screen size flexibility and price-per-inch, especially when paired with the right screen or wall surface. Increased competition has made projectors more budget-friendly. Also, there are multiple options now available that can suit the consumer’s budget and requirements. For example, alongside premium models like the Theater, Theater Premium, C3, and Cinema Edge, Formovie also offers budget-friendly LCD projectors like the Xming Page One, which delivers 1080p Full HD resolution at a very feasible price range.

MYTH 3: You can’t use projectors in daylight

In older lamp-based home projectors, there was a need for blackout curtains or dimly lit rooms, specially designed for screening. That misconception still exists in the minds of some consumers—that modern-day laser projectors and LCD projectors too cannot be used in daylight. This is not true. The fact is that laser-powered UST projectors can be used in well-lit rooms and are apt for Indian homes, where most people prefer the flow of natural lighting. With higher ISO Lumens, these premium projectors offer crisp and clear images anytime, and vibrant, bright colours can be accessed easily during daylight or even amid ambient light. Meanwhile, technologies like ALPD (Advanced Laser Phosphor Display) and triple laser light source technology help them offer a wider colour gamut for better contrast and colour accuracy.

MYTH 4: Projectors are meant for techies, not for regular users

Many people consider projectors to be complicated devices that are not easy to set up and operate. That was true almost two decades ago when AV setups like projectors required professional installation and guidance. But today’s smart projectors are built for plug-and-play simplicity. With thousands of movies and TV shows, live TV, and more available across 10,000 apps, the built-in Google TV easily allows users to access their favourite content without needing additional devices. Further, they can organise and select content using voice assistants like Google Assistant. It is ideal for family use, as it comes with integrated apps like Netflix, built-in speakers, and sound options like Dolby Atmos. The installation is also effortless. The menu and tutorials are detailed, allowing even first-time users to learn the operations quickly.

Vodafone and Cyient Launch VISMON AI Powered Network Configuration for Smarter Data Driven Operations

Vodafone and Cyient unveil AI-Powered Network Configuration Management Solution to deliver Data driven, Smarter Network Operations

National, June 24th, 2025: In a landmark collaboration, Vodafone, a leading technology communications company and Cyient, a global Intelligent Engineering solutions company, have launched an AI-powered Global Network Configuration Management solution supported by data-driven, intelligent configuration analytics.

This innovation represents a major milestone in transforming network engineering and operations, delivering unprecedented visibility and efficiency across Vodafone’s teams and markets.

This cutting-edge solution is the result of a close collaboration between Vodafone and Cyient teams. It leverages AI to unify configuration data, as well as logical and physical inventory, enhancing network management efficiency across multiple Vodafone local markets

The platform provides Vodafone teams with unified network visibility across markets, enabling them to benchmark configurations, detect anomalies, and track deployments. It supports mobility strategy analysis and spectrum utilization, driving efficiency, alignment, and faster data-driven decisions

“VISMON provides the strategic foundation to oversee configuration data across all markets, enabling us to harmonize practices, identify best-performing setups, and optimize our networks more effectively than ever,” said Mostafa Noureldien, Manager, Network Development Digital Strategy, Vodafone.

VISMON, an AI-powered solution, has already delivered transformational benefits in large-scale deployments, including a 70% reduction in time spent compiling cross-market reports, three times faster decision-making, and an expected 50% decrease in errors caused by inconsistent configuration.

“At Cyient, we are proud to partner with Vodafone in their journey toward smarter, faster, and more intelligent network operations,” said Joaquim Croca, Vice President and Regional Head of Sales, Cyient. “This AI-driven platform exemplifies how intelligent automation and data-led insights can drive real impact—delivering agility, consistency, and strategic clarity at scale.”

Valdai Roundtable at St. Petersburg International Economic Forum Highlights Digital Security as Key to Sovereignty

24 June 2025, New Delhi: As part of the St. Petersburg International Economic Forum (SPIEF) 2025, the Valdai Discussion Club hosted a roundtable titled “Sustainability in a World of Uncertainty: Universal Security Through Stronger States.” The session brought together global experts and leaders to discuss the future of state sovereignty, national security, and sustainability amid geopolitical and technological shifts.

This second roundtable in the series explored how countries can stay resilient and secure in a rapidly evolving world. It focused on redefining sovereignty in the 21st century, addressing cyber threats, algorithmic governance, and the need for robust digital infrastructure.

The session, moderated by Fyodor Lukyanov and opened by Chairman Andrey Bystritsky, emphasized the role of universal security and stronger states in ensuring global stability. It emphasized essential elements for development, the overlap of internal and external processes, and technology’s role in shaping economies. Environmental issues, social cohesion, and cultural shifts were also discussed, with insights from speakers like Ranil Wickremesinghe, Founder, Geopolitical Cartographer and Former President of the Democratic Socialist Republic of Sri Lanka; Feng Wei, Vice-Chairman, China Institute for Innovation and Development Strategy; Roger Köppel, Editor-in-Chief, Die Weltwoche; Binod Kumar Chaudhary, Chairman, Chaudhary Group; and Roman Chekushov, State Secretary – Deputy Minister of Industry and Trade of the Russian Federation.

Representing India at the session, Vineet Kumar, Founder and Global President of CyberPeace Foundation, addressed the rising global dependency on cyberspace and noted, “every institution and economy depends on digital infrastructure, yet we remain vulnerable to cyberattacks, algorithmic manipulation, and online abuse.”

He highlighted the urgent need to prioritize cyber resilience as a key pillar of national security. Calling for global norms on cybercrime, responsible AI, and hybrid warfare, he stressed the need for international cooperation, especially among nations of the Global South. “Cybersafety is not just the absence of cyber conflict,” he said, “but the presence of digital trust, dignity, and diplomacy.”

Lenovo Hybrid AI Advantage Accelerates Enterprise AI Transformation with New Services, Solutions and Platforms

June 24, 2025 – Lenovo today expanded Lenovo Hybrid AI Advantage™ with new advisory and implementation services, industry solutions and hybrid AI platforms that deliver the modern infrastructure and full-stack capabilities essential to transforming enterprise IT for the age of AI. With the expansion, Lenovo is delivering the complete framework for enterprises to build, scale and operate AI factories built on high-performance servers with accelerated computing, networking, and partner integrations. Together, the new validated solutions, services and platforms help businesses speed the deployment of purpose-built AI across all environments while unlocking faster business value with productivity, agility and trust.

According to Lenovo’s Global CIO Playbook, two-thirds of organizations have yet to see ROI from AI investments while struggling to scale effectively due to training, adoption and technical gaps. In addition, as AI budgets triple to nearly 20% of IT budgets in 2025, enterprise IT must modernize with infrastructure that delivers the efficiency, performance and scalability needed to achieve ROI.

“Lenovo is leading hybrid AI with groundbreaking advancements in integrated solutions that are driving industry-wide innovation and making enterprise-level AI attainable for every business,” said Ashley Gorakhpurwalla, President, Infrastructure Solutions Group, Lenovo. “With these solutions and trusted partnerships, Lenovo is turning AI into reality with use cases and services that have been tested and proven to drive measurable productivity gains, boost satisfaction, and unlock data for real business value faster.”

Lenovo is leading this transformation with hybrid AI infrastructure, solutions and services for any workload, anytime and anywhere. Since announcing its billion-dollar investment in accelerating AI deployment for businesses around the world, Lenovo has continued with almost 40% year-over-year increase in customer adoptions worldwide1.

Lenovo Hybrid AI Advantage brings together the AI infrastructure, data, models, services and proven use cases to help businesses activate AI across their entire workforce, operations, and data footprint. With Lenovo services, AI-adoption frameworks for generative AI tools can accelerate productivity and efficiency with a 31% increase in time saved per week 2.

AI-Enabling Services that Support Scalable Infrastructure

Despite the rapid rise of AI in the workplace, half of employees feel they receive only moderate support for AI training3 — a critical gap that stalls adoption and delays ROI without structured enablement. Lenovo AI Adoption and Change Management Services are tailored to help organizations assess their AI readiness, upskill their workforce, boost engagement, and maximize ROI from their enterprise systems through persona-based change management and best practices. Key applications include:

• Lenovo AI People Readiness Assessment: Assess employee readiness for AI transformation and identify targeted enablement strategies, personas, and high-impact use cases.
• Persona-Based Training & Engagement: Tailor adoption programs based on employee roles to accelerate confidence, reduce resistance, and boost engagement.
• Copilot Adoption: Equip employees to successfully integrate generative AI tools, like Copilot through targeted training, change planning, and productivity tracking.
• AI Governance & Cultural Readiness: Help leadership and teams align on responsible AI use, overcome resistance, and embed AI-friendly ways of working.

“AI adoption demands a clear strategy, trusted expertise, and the right technology mix that can accelerate time to value. With the Lenovo Hybrid AI Advantage, we are helping customers turn AI potential into real performance gains, enabling every part of the organization to work smarter, faster, and with greater confidence,” said Ken Wong, Executive Vice President and President, Solutions and Services Group, Lenovo.

With the new services, Lenovo has driven real, measurable outcomes across an extensive range of verticals while empowering teams to work confidently with AI. Recently, Lenovo accelerated a leading airline’s AI-powered digital workplace transformation and increased operational efficiencies through a three-month advisory, plan and design program. Elsewhere, the services combined with Lenovo solutions are supercharging AI workflows for faster medical diagnoses, scientific discovery and manufacturing outcomes.

Driving Industry Transformation with Validated, Purpose-Built AI Solutions

Lenovo Hybrid AI Advantage empowers enterprises to move beyond experimentation and deliver measurable outcomes across their entire organization. To bridge the gap between AI ambition and real-world impact, businesses need trusted AI applications that address key business use cases and scale to support business workflows. Leveraging validated Lenovo AI Innovator designs with ISVs, new Lenovo Hybrid AI Advantage Solutions are easy to customize, performance-tuned and tested, delivering real business workflows and use cases on hybrid AI platforms:

Hospitality with Centific AI Data Foundry and NVIDIA: Enables hotels and resorts with capabilities that boost guest loyalty, optimize efficiency, and drive profitability. These include real-time personalization, streamlined operations, and data-driven insights.

Workplace Safety & PPE Compliance with Avathon Visual AI and NVIDIA: Powers real-time hazard and PPE compliance monitoring, to instantly detect safety risks, violations and hazardous behaviors. Working with existing camera infrastructure for seamless integration and deployment, the solution also automates corrective actions to prevent accidents.

Retail and Smart Spaces with WaitTime and Intel: Delivers real-time crowd analytics via Edge AI-based computer vision and transforms camera feeds into instant insights that drive revenue growth and enhance guest satisfaction by up to 30% in some deployments.

Quality Inspection with Trifork and NVIDIA: Delivers automated defect detection, on-device model retraining and transforms real-time sensor data into actionable insights on the factory floor.

Expanded Ecosystem Delivers the Hybrid AI Factory of Modern Business

The expansion builds on Lenovo partnerships with Cisco, IBM and NVIDIA, delivering new integrated solutions that accelerates global enterprise AI adoption. Built on advanced, energy-efficient AI infrastructure integrated with accelerated computing, networking, switching and software from industry-leading partners, new platforms help enterprises build, scale and operate hybrid AI factories:

New Lenovo ThinkSystem SR680a V4 system: Built to unleash AI’s potential by delivering massive computational performance for model development, graphical and simulation workloads across any industry. The air-cooled system features Intel Xeon 6 CPUs and eight NVIDIA Blackwell GPUs interconnected with high-speed NVIDIA NVLink for unparalleled computational power and acceleration, as well as eight NVIDIA SuperNICs and an NVIDIA BlueField-3 DPU to accelerate network connectivity, data access and secure AI workloads. The new system delivers up to 11x faster AI inferencing on large language models, as well as 7x computational capability and 4x more memory compared to previous generations.

Lenovo hybrid AI platform with IBM watsonx: Is based on a new integration with IBM watsonx technologies and Lenovo ThinkSystem SR675 servers. The availability of the new validated design will help organizations unlock the power of AI and accelerate time to value. The platform delivers ready-to-deploy, high-performance AI infrastructure, Red Hat OpenShift, and NVIDIA, accelerating generative AI model development, deployment and governance.

Lenovo Hybrid AI platform with Cisco: The enhanced platform will support Cisco Nexus switches with NVIDIA Spectrum-X technology for boosting enterprise AI factory deployments, enabling 1.6x faster AI network performance and efficient networking management with Cisco Nexus Dashboard in a single design. The platform supports AI use cases as new, greenfield environments or extensions of existing IT infrastructure. Built on the powerful Lenovo ThinkSystem SR675 V3 server supporting up to eight NVIDIA RTX PRO 6000 Blackwell Server Edition GPUs, NVIDIA SuperNICs, and NVIDIA BlueField-3, the platform provides enterprises with a universal data center system to power AI factories — driving the shift from CPU-based systems to efficient GPU-accelerated infrastructure.

Regardless of where enterprises are on their AI journey, Lenovo Hybrid AI Advantage solutions and services help customers achieve real business outcomes using trusted and proven AI infrastructure —whether just starting, scaling, or optimizing capabilities. Lenovo’s end-to-end hybrid AI portfolio heralds a more democratized and personalized turning point for AI, with integrated solutions deployed on devices, on the edge, and in the cloud.

Air Niugini goes live on Ramco Payce

Port Moresby, PAPUA NEW GUINEA / Chennai, INDIA – June 24, 2025 – Leading global payroll software provider Ramco Systems announced that it has successfully implemented its Payce platform at Air Niugini Limited, the national airline of Papua New Guinea, marking a key achievement in the company’s digital transformation journey.

Ramco Payce has replaced Air Niugini’s legacy system for payroll and time and attendance, thereby digitally transforming the operations of 2000+ employees across 4 countries. Powered with platform driven automation, Payce enables Air Niugini to considerably reduce payroll processing time and paperwork for income tax compliance. In addition, the solution provides Air Niugini’s central payroll team with a 360-degree view of the airline’s payroll operations. Payce also seamlessly integrates with Air Niugini’s new ERP and HCM applications, thereby delivering a secure data flow.

Gary Seddon, Chief Executive Officer, Air Niugini Limited, stated, “Going live with Ramco Payce marks a pivotal point in our digital transformation journey. We now have a robust solution that helps us enhance our employee experience and empowers our payroll team with actionable insights and operational agility. Ramco Systems has been an invaluable partner throughout this process, and we thank them for their collaborative approach and commitment to our success.”

Rohit Mathur, Executive VP & SBU Head – Global Payroll & HR, Ramco Systems, said, “Air Niugini’s successful payroll transformation stands as a strong testament to Payce’s ability to empower multinational companies with streamlined operations, AI-driven payroll compliance and powerful insights. This achievement reflects the dedication and seamless collaboration between the teams at Ramco and Air Niugini. It has been our privilege to be Air Niugini’s payroll transformation partner, and we look forward to supporting them with Payce in the years to come.”

Trusted by 500+ customers worldwide, and powered by continuous tech innovations, Ramco Payce has been at the forefront of delivering global payroll transformation. With a global payroll coverage across 150+ countries, the solution offers seamless integration with leading HCM providers offering an end-to-end digital payroll solution that can be deployed on-cloud or leveraged as a managed service. With new features around self-service reporting, actionable payroll workspace, serverless payroll, and a quick implementation toolkit, Ramco Payce aims to deliver faster and smoother implementations. By leveraging robotic process automation, artificial intelligence, and machine learning, Ramco continues to offer a touchless payroll experience.

Force Motors partners with Zoho to power end-to-end digital transformation across its dealer networks

Pune, June 24, 2025: Force Motors Limited, a key automotive player and India’s largest van manufacturer, has announced a strategic partnership with Zoho Corporation to upgrade its customer experience and dealer management systems. This collaboration marks a major milestone in Project DigiForce, Force Motors’ digital transformation program aimed at driving innovation, improving productivity and enhancing customer satisfaction through class-leading technologies across the value chain.

As part of this initiative, Zoho’s Advanced Customer Relationship Management (CRM) and Dealer Management System (DMS), along with a suite of 12 AI-powered front-office applications, will be deployed across Force Motors’ nationwide network. This integrated, cloud-based solution will replace legacy systems, bringing in cutting-edge capabilities to modernize marketing, sales, service, customer engagement, and internal collaboration. By streamlining dealer operations and creating a unified platform for teams, dealers, and customers, the new solution is set to significantly elevate the overall customer experience at every stage of engagement.

Force Motors operates a vast network of over 200 dealerships, 70 authorized service centers, and 30 parts centers across India, supported by international distributors in more than 25 countries. The new CRM-DMS solution will enable these dealer and distributor partners to operate more efficiently by enhancing sales and service productivity, improving customer satisfaction across every touchpoint and supporting more professional, data-driven business operations.

Talking about the strategic significance of this partnership, Mr. Prasan Firodia, Managing Director, Force Motors said, “Through Project DigiForce and our partnership with Zoho, we are aiming for a significant transformation in the way we deliver customer experience. The technology solutions from Zoho will also enhance the capabilities of our dealers and distribution partners in India as well as in our global markets. Our collaboration with Zoho, a global technology leader rooted in India, aligns perfectly with Force Motors’ commitment to advocate innovation and technology development in India.”

“Force Motors has long been a symbol of indigenous engineering excellence, backed by a strong nationwide dealer network and a growing global footprint. With Project DigiForce, they are complementing that legacy with a forward-looking digital vision to transform customer engagement across the entire lifecycle—from discovery and purchase to service, support, and ownership. This partnership reflects a shared commitment to reimagining customer experience as a strategic driver of growth. Together, we are building a connected ecosystem where technology simplifies operations, strengthens collaboration, and delivers contextual, intelligent engagement at every touchpoint,” said Mani Vembu, CEO, Zoho.

“We are thrilled to partner with Force Motors on their digital transformation journey. The Zoho platform brings modularity, vertical depth, and agility to the core of this evolution. It is a collaboration we deeply value as Force Motors enters its next phase of growth.” he further added.

This strategic initiative reinforces Force Motors’ commitment to delivering exceptional customer experiences while equipping its dealer network with future-ready tools to drive growth and efficiency.

With this collaboration, Force Motors takes a significant step forward in its digital transformation journey, setting a new benchmark for technology adoption in the Indian automotive sector.

MSME Mahotsav 2025 Highlights MSMEs as Key to Dollar 30 Trillion Viksit Bharat Vision

New Delhi, June 24th, 2025: The upcoming MSME Mahotsav 2025 will bring together key voices from industry, government, and the entrepreneurial ecosystem to examine how Micro, Small, and Medium Enterprises (MSMEs) can navigate and benefit from digital transformation. Scheduled to be held at The Ashok Hotel in New Delhi, the event will explore the theme, “Powering MSMEs through Technology for Growth.”

With MSMEs contributing around 30% to India’s GDP and 50% to total exports, the sector plays a pivotal role in the national economy. It also provides employment to over 250 million people. As India aims to become a $30 trillion economy by 2047, the development and digitization of the MSME sector remains a critical policy and industry priority.

Despite its potential, digitization continues to be a barrier for many MSMEs. NASSCOM data suggests that while tech-enabled MSMEs are increasing, 65% remain unaware of available digital tools, and over a third are hesitant to adopt new technologies. MSME Mahotsav 2025 will address these challenges through discussions on digital inclusion, access to technology, e-commerce, and financial innovation.

Shri Jitan Ram Manjhi, Hon. Minister for MSMEs, Government of India, said, “India’s MSMEs are the backbone of our economy, fueling livelihoods, driving innovation. An initiative like the MSME Mahotsav is vital for recognizing and accelerating the growth of over 5.93 crore registered MSMEs[1]. This platform is a much-needed catalyst for connecting enterprises with opportunity and vision with action. I am delighted to be part of this initiative to handhold MSMEs to achieve greater heights and achieve our vision of Atmanirbhar, Viksit Bharat.”

Arvind Singh, Convener, MSME Mahotsav, said, “We are creating a conducive ecosystem where experienced industry leaders will support MSMEs scale up. Our flagship program- 10X in 7 years – will work with aspiring MSMEs to achieve 10 times growth in 7 years. scale up, create much needed jobs and contribute to achieving our shared national ambition of Viksit Bharat.”

The day-long event will feature panel discussions, networking opportunities, exhibitions, and thematic sessions on topics such as unlocking the $1 trillion potential of the MSME sector, scaling through e-commerce, and enabling growth through digital and financial tools. Participants will include policymakers, entrepreneurs, investors, technology providers, industry professionals, and representatives from trade associations and academic institutions.

MSME Mahotsav 2025 is being organized by Quest Strategy Services, a division of Quest ontheFRONTIER, a consulting and training firm with a regional presence across Asia and the Middle East.

Coforge Partners with Duke’s Fuqua School to Drive Gen AI Adoption

Princeton, NJ, June 23, 2025: Coforge Limited , a global digital services and solutions provider and Duke’s Fuqua School of Business have come together to explore and expand the adoption of Generative AI in the enterprise space. Together, Coforge and Fuqua’s business school students researched and identified powerful use cases of AI across multiple industries to drive transformative impact. This collaboration enabled the students to translate academic experience into industry applications, creating valuable business insights and opportunities. Students under the Fuqua Client Consulting Practicum (FCCP) were guided by both faculty members and business and technology experts from Coforge, specializing in areas such as Gen AI in Wealth Management, Gen AI in Travel, Gen and AI in Customer Service. The teams delivered strategic industry analyses and recommendations that offer clients and prospects a consultative framework for business transformation through generative AI.

Coforge collaborates with universities, research labs worldwide on emerging technology areas such as AI, machine learning, and data; and provides students with opportunities to solve real-world business cases. Vic Gupta, Executive Vice President, Coforge said, “Duke University and the Fuqua School of Business has a very strong technology curriculum and attract the best minds from across the world for its management program. Collaborations with universities provide us with bright individuals who bring in creative thinking and fresh approach to industry challenges, guided by the faculty members and mentored by industry experts at Coforge, we collectively build real world solutions for our clients.”

Stephanie Fruth Knight, Fuqua FCCP Faculty Advisor said, “Fuqua’s partnership with Coforge creates valuable opportunities for students to apply their knowledge to real-world business challenges in AI and data analytics. Through this collaboration, students gained experience developing innovative solutions for leading financial, insurance, and healthcare organizations, while building analytical and strategic skills. The partnership exemplifies Fuqua’s commitment to experiential learning that prepares future business leaders to lead in technology-driven industries.”