12, Jun 2025
Freudenberg India expands Nagapattinam Training center
India, June 12, 2025 – Germany-based global technology conglomerate, Freudenberg Group, today announced the expansion of its training institute in Nagapattinam. Esther Maria Loidl, Chief Human Resources Officer, Freudenberg & Co. and Member of its global management board laid the foundation stone for the expansion and a new auditorium in the presence of G Sivasailam, Director & CEO, Freudenberg Regional Corporate Center India & Managing Director, Freudenberg Performance Materials India and Dr Chitrakala Mohan, Principal, Freudenberg Training Center.
The Group has made a cumulative investment of over ₹40 crore over the past 16 years to support the upliftment of local communities in the region. Currently, the focus of this expansion and investment is on attracting talent, particularly women students, to provide them with a sustainable future. Plans include converting the existing auditorium into a computer lab that will offer computer-oriented courses. Additionally, a new extension is scheduled for completion in the first half of 2026, featuring state-of-the-art facilities. With this development, Freudenberg Group aims to emphasize inclusion and diversity while providing financial independence and career opportunities for better growth.

The Freudenberg Training Centre was established in 2008 to support the local youth after the devastating 2004 tsunami. Vocational training is offered in welding, fitting, machining, motor mechanics and electrical, enabling students from neighboring communities to find employment and become independent. Set over 28 acres, the campus currently boasts 18 highly qualified staff led by a veteran academic as Principal. To date, the Centre has trained over 1400 students, some of whom are employed in Freudenberg Group companies, with the rest placed at leading companies like Hyundai, Simpson Group, TVS, among others. Few have established successful entrepreneurship ventures of their own in and around the region.
In her remarks post the brief ceremony, Esther Maria Loidl, Chief Human Resources Officer, Freudenberg Group and Member of its global management board, said, ”It’s a pleasure and privilege to lay the foundation for further expansion of our largest CSR initiative in India – the Freudenberg Training center in Nagapattinam. The institute’s growth affirms the visionary decision in 2008 to support the region’s rebuilding by empowering its young people with the right vocational skills. We look forward to investing and supporting the institute to grow further in its noble mission to power the aspirations of the needy in this region.”
Commenting on the expansion of the institute, G Sivasailam, Director & CEO, Freudenberg Regional Corporate Center India & Managing Director, Freudenberg Performance Materials India, said, “I am immensely proud to see the growth of the institute to where it is today. This reaffirms many of the core values of the Freudenberg group – long-term commitment, proactive and responsible action, among others. I would like to credit the Principal and her faculty who have been instrumental in ensuring the delivery of quality education to the local youth. They have been constantly innovating and adding to the courses and teaching pedagogy to what it provides is needed in the industry.”
A visibly delighted and moved Dr Chitrakala Mohan, Principal, Freudenberg Training Center, said: “It has been a great journey leading this visionary initiative for 7 years. The whole-hearted and passionate support we receive from the group executives in India and at the global HQ has been pivotal to whatever we’ve been able to accomplish so far. The foundation laying today and the other initiatives in the pipeline will help us expand sustainable community development through world-class vocational education, which sees local youth gainfully employed with leading companies in India.”
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- By Neel Achary
12, Jun 2025
Electric Vehicle Adoption & Ecosystem Growth in India to Spur Demand For Cosmo Films’ Advanced Capacitors Films
Mumbai, 12th June, 2025: India’s automotive transformation looks promising with electric vehicle (EV) sales crossing the 4% market share milestone for the first time in May 2025. This momentum is set to drive demand for high-efficiency electronic components like capacitor films that serve as key enablers of EV power systems. Cosmo Films, a global leader in specialty films for packaging, laminating, and labelling applications, is meeting this rising demand with its advanced Al-Zn Metallised Polypropylene Capacitor Films, specifically engineered for EV and hybrid automotive applications.
India’s electric passenger vehicle sales rose over 53% year-on-year, indicating long-term confidence in EV adoption. This growth is fuelling a parallel need for smarter power management technologies, where Cosmo Films’ innovations are playing a critical role – from inverters and battery management to infotainment and climate control systems. Further, globally the capacitor films market is expected to grow at a CAGR of 5.40% from 2025 to 2030.
“Electric mobility is not just about the future – it’s an ongoing development of crucial importance globally. As adoption scales, the need for reliable and efficient electronic infrastructure becomes paramount.” Mr. Kulbhushan Malik, Global Business Head, Cosmo Films, said “Our capacitor films are meant to empower EV makers with dependability, efficiency, and long-lasting performance. With such innovative films, we are enabling smarter and more sustainable transportation by means of applications spanning renewable energy and automotive power electronics. We believe, that with the surge in EV productions and adoptions, Cosmo Films is well positioned to cater and tap this opportunity.”
Cosmo Films’ Al-Zn Metallized Polypropylene Film series are designed to satisfy high standards of the automotive environment. These films offer:
- Superior dielectric strength for high-voltage operations
- Thermal stability for fluctuating and high-temperature environments
- Low ESR and ESL values enabling compact, high-performance capacitor systems
- Thinner film technology for optimized space and lightweight system integration
· Excellent Self-Healing Properties
As the automotive industry evolves with increasing electrification and electronic sophistication, Cosmo Films is reinforcing its role as an innovation enabler – not just a materials supplier. With global manufacturing footprint, commitment to ESG-aligned production and technological advancement, Cosmo Films continues to be a trusted partner of choice for forward-thinking OEMs and EV system integrators worldwide.
12, Jun 2025
Volvo Cars and HCLTech collaborate to drive engineering transformation
NOIDA, India, June 12, 2025 —HCLTech, a leading global technology company, today announced that Volvo Cars has chosen HCLTech as one of its strategic suppliers for engineering services.
Volvo Cars has been at the forefront of automotive innovation for many years and has set out to shape the future of mobility with strong ambitions on sustainable growth, as it seeks to offer clients the freedom to move in a personal, sustainable and safe way.
Drawing on an established relationship in digital and PLM services, this agreement significantly expands HCLTech’s role to cover the delivery of end-to-end engineering solutions at scale. The strategic collaboration will see the company support Volvo Cars’ engineering future ambitions from its automotive Centre of Excellence in Gothenburg, as well as its global offshore and nearshore delivery centers.
“We are proud to broaden our relationship with Volvo Cars at such a pivotal moment in its transformation journey,” said Pankaj Tagra, HCLTech Corporate Vice President, Manufacturing and Allied Industries, Europe. “HCLTech is investing substantially in nextgen automotive engineering. This strategic engagement reflects our commitment to delivering high performance, future-ready engineering solutions that help shape the mobility of tomorrow.”
Tagra added that the partnership cements HCLTech’s position as a strategic engineering partner of choice for global automotive leaders, as more executives recognize the potential of its solutions to help unlock the future of mobility.
12, Jun 2025
Hyderabad Gets India’s First Intelligent Blood Delivery Platform with Lytus BLOD
Hyderabad, India – 12 June 2025 – Lytus HealthTech, a subsidiary of Lytus Technologies (OTCMKTS: LYTHF), today announced the launch of Lytus BLOD (On-Demand Blood Logistics Platform) in Hyderabad. After a successful rollout in Chennai, where the platform delivered over 5,000 life-saving units and was honoured with the Red Cross Society’s Award for Excellence in Blood & Medical Logistics, the expansion to Hyderabad marks a critical step toward transforming India’s healthcare logistics with tech-driven precision.
Hyderabad, home to more than 100 licensed blood banks and a demand of over 275,000 blood units annually, struggles with a 10–15% discard rate due to cold-chain failures and transport delays. In emergencies, delivery times currently average 3 to 5 hours, compromising lives. Lytus BLOD addresses this by offering SLA-backed, 24×7 cold-chain delivery within 90 minutes, powered by centralised dispatch, real-time tracking, and algorithmic routing.
As part of its launch in Hyderabad, Lytus BLOD has already onboarded over 12 major blood banks across Hyderabad, spanning both private and charitable sectors. The platform is already tied up with more than 35 hospitals, with plans to expand to 50+ hospitals within the next 12 months. Built on AI and Agentic AI, BLOD ensures end-to-end visibility, real-time inventory forecasting, and proactive delivery management. “Every drop of blood has a purpose,” said Sai Guna Ranjan Puranam, COO of Lytus HealthTech. “With BLOD, we’re not just delivering units, we’re delivering hope, life, and time.”
Backed by Major Investment for India and Beyond
The Hyderabad launch is part of Lytus Technologies’ significant growth commitment to scale AI-driven healthcare solutions across India and international markets, including the U.S. and UAE.
“Healthcare is the ultimate frontier where human need meets technological potential,” said Dharmesh Pandya, Global CEO of Lytus Technologies. “In the high-stakes world of blood delivery, where every minute can tip the scale between life and loss, BLOD is more than a platform; it’s a mission. We are not only disrupting logistics; we are creating a new blueprint for responsive, intelligent, and compassionate healthcare infrastructure. We are building BLOD to be proudly made in India, for the world.”
12, Jun 2025
IGP Hosts Mumbai’s Sweetest Cake Fest, Uniting Bakers and Dessert Lovers
Mumbai, June 12th, 2025: Mumbai’s dessert scene hit a new high at Versova Social, as IGP, a global D2C multi-category gifting platform, hosted the first-ever IGP Cake Fest, a vibrant celebration of baking, creativity, and community. Aptly called “The Sweetest Scene in Your City,” the event brought together baking talent, dessert lovers, and some serious sugar-fueled fun. With over 2 Mn cakes delivered annually and a stronghold in the category, IGP continues to shape how India celebrates with cake, making this fest a natural extension of its leadership in the space.
At the heart of the fest was the highly anticipated “Battle of the Bakers”, where top home bakers competed for the ₹1 Lakh grand prize and the chance to feature their winning cake on igp’s online platform with 5 million users. After an intense and mouthwatering showcase of skill and creativity, the event saw a wide range of innovative and visually stunning cakes, making it a tough call for the judging panel to choose just one winner. Among 40 shortlisted participants, Trashika Dsena emerged as the standout baker, taking home the title and a sweet reward to match. The audience also had their say, voting live at the venue for the Popular Choice Award, which was won by Jill Shah.
Celebrity chef Natasha Gandhi, known for her appearance on MasterChef India, presided over the judging panel and shared valuable feedback with the finalists. Comedian Shreeja Chaturvedi had the crowd in splits with a live stand-up set, adding just the right dash of humor to balance the sugar rush.
Visitors indulged in dessert tastings, interactive photo ops, fun zones, and exclusive giveaways, making it a true playground for the sweet-toothed.
“The response was overwhelming,” said Tarun Joshi, Founder & CEO of IGP. “Our aim was to spotlight India’s growing baking culture and build a real community around it and IGP Cake Fest turned out to be the perfect platform.”
“IGP Cake Fest wasn’t just about cakes, it was about connection, celebration, and community. And judging by the turnout and smiles, Mumbai was more than ready for it.” Natasha Gandhi, a celebrity chef, further added.
With an unforgettable mix of talent, taste, and togetherness, IGP Cake Fest wasn’t just a celebration of baking, it was a celebration of community. From rising bakers to seasoned creators and dessert enthusiasts, the event brought everyone under one roof for a great evening. As IGP continues to champion creativity and craft in the gifting and celebrations space, Cake Fest marks just the beginning of many more joyful gatherings to come.
12, Jun 2025
QMS Medical Sets New Benchmark as First Healthcare Vendor on Government-Backed E-Grameen Platform
Mumbai, June 12, 2025: QMS Medical Allied Services Limited, a leading holistic healthcare management solutions company, has marked a significant milestone by becoming the first healthcare vendor to be listed on the E-Grameen portal — a government-supported digital initiative designed to boost rural commerce through Common Service Centres (CSCs).
This strategic collaboration enables QMS to directly supply physiotherapy and orthopedic aids, wellness essentials, and other vital healthcare products to underserved rural regions. With access to a robust CSC network of over 5.5 lakh Village Level Entrepreneurs (VLEs), the company is now well-positioned to bridge the rural healthcare gap and enhance accessibility where it is needed most.
Through its partnership with CSC, QMS is strengthening its presence as a socially responsible, tech-enabled healthcare organisation, focused on empowering remote communities with affordable healthcare solutions. The initiative aligns with national priorities around healthcare inclusion and rural development.
Commenting on this development, Mahesh Makhija, Founder, Chairman & Managing Director, QMS Medical Allied Services Limited, said, “Our onboarding on the E-Grameen portal is a proud and purposeful step towards transforming rural healthcare in India. By leveraging the trusted network of CSCs and Village Level Entrepreneurs, QMS is ensuring that every corner of the country — no matter how remote — has access to essential medical and wellness products.”
This move not only allows QMS to scale its reach but also reinforces its commitment to advancing healthcare equity across India.
12, Jun 2025
Pocket FM brings global influencers to get their ears cleaned on the streets of India
India, June 12, 2025 – What happens when the world gets too noisy? When advice, opinions, and content come at you from every direction, and your ears can’t take it anymore?
Pocket FM decided to tackle that question in the most unexpected (and uniquely Indian) way. The brand roped in a bunch of global influencers, who took to the Indian streets, and got their ears cleaned by street-side ear-cleaners who have been doing this for generations.

Part street-side quirk, part social commentary, and all heart, this unique activation is the latest addition to Pocket FM’s ongoing larger campaign – India, Kuch Acha Suno! It is a call to block out the noise and listen to something truly worth your time. With a mix of humour, nostalgia, and cultural insight, the campaign turns ear-cleaning into a powerful metaphor: sometimes, you need to hit reset before you can hear clearly.
“We live in probably the noisiest times. We are exposed to unsolicited advice, opinions, and noise from every direction,” said Vineet Singh, Head of Brand Marketing and Communications at Pocket Entertainment. “The ‘roadside ear cleaners’ concept both metaphorically and literally holds a mirror to our lives, filled with noise we never signed up for. It takes forward our brand ideology and adds a quirky and global twist to it. It further reinforces our message – Block out the chaos and listen to something that actually makes us feel better.”
Designed as a series with multiple videos, the phygital campaign features popular content creators like Brown Wanderers, Kyle Paul, Andy Evans aka The Aussie Bhai, Joshua Barnes, and Praveen, immersed in the bustling chaos of Indian streets.
They turn to an age-old Indian tradition: the street-side ear cleaner for a free ear-cleaning experience that also cleanses their mind, soul and playlist.
Shot on real locations with real reactions, the videos hilariously document their journey from information overload to inner peace, ending with each of them slipping in their earphones, blocking out the madness, and tuning into Pocket FM.
The campaign struck a chord with audiences worldwide. Within the first week of launch, it garnered over a million engagement, including 900k video views across platforms. Pocket FM also saw a significant uptick in app engagement, with 37% increase in search trends in the month.
In an era where digital overload is real and influencers themselves are calling out the pressure to constantly perform or preach, this campaign flips the script. It taps into a cultural truth, both Indian and global, that we are surrounded by noise, and it’s okay to walk away from it.
12, Jun 2025
OPPO K13x: Engineered for Durability, Powered to Perform

The OPPO K13x is engineered to withstand the rigors of daily life. It boasts an internal shock-absorption cushioning, inspired by the natural resilience of sea sponges, and backed by a high-strength aluminum alloy frame. Its durability—tested against military-grade standards—brings together science, design, and evolution to create a durable device that is built to last.
A Fusion of Nature’s Wisdom and Modern Engineering
Inspired by over 700 million years of natural evolution, the OPPO K13x’s Armor Body incorporates a biomimetic structural design modeled after sea sponges—organisms that have survived harsh underwater conditions thanks to their soft, porous, and flexible frameworks. This design is realized through OPPO’s Sponge Biomimetic Shock Absorption System, which uses elastic materials with high energy-absorbing properties to create buffer zones between critical internal components and the phone’s rigid structure. At the micro level, the casing includes void-rich composite layers that mimic the sponge’s internal stress-diffusing architecture.
Why does this matter?
Sea sponges dissipate external stress through interconnected pores and flexible internal scaffolding—a principle now mirrored in the K13x’s shock-absorption system.
Lab simulations show that biomimetic structures can reduce impact forces by up to 90% compared to traditional damping materials.
By embedding these properties into the K13x, OPPO delivers superior internal protection, especially during accidental drops or impacts.
This allows the device to remain slim and lightweight without sacrificing durability—unlike bulky rugged phones that rely on external Armor.
To further safeguard performance, key internal parts are fully sealed with adhesive, protecting them from vibration-induced wear and minor shocks over time.
With this innovation, the K13x offers not just military-grade protection but a smarter, nature-inspired solution to real-world durability challenges—delivering toughness without the trade-offs.
Built Like a Rock, Engineered to Withstand the Unexpected
At the core of the K13x’s structural integrity is the AM04 high-strength aluminum alloy inner frame—a material derived from aerospace-grade additive manufacturing, renowned for its exceptional rigidity, precision, and durability. Used in high-performance aircraft and simulators, AM04 offers 10% more durability than previous-generation alloys, making it ideal for withstanding real-world shocks and stress. While the outer middle frame is crafted from lightweight plastic to optimize weight and comfort, it’s this robust, aerospace-inspired AM04 skeleton that delivers the K13x’s remarkable shock resistance. The result is a smartphone that feels light in hand, yet stays unflinchingly strong against drops, bumps, and daily wear.
On the front, the Crystal Shield glass, the same cover glass used in flagship smartphones, provides 160% better impact resistance than conventional materials—ensuring enhanced screen durability against accidental drops and daily wear. Each device is also bundled with a specially designed Anti-Drop Shield Case, offering an additional layer of protection from the moment you unbox it.
Certified tough by industry-leading authorities:
SGS Gold Drop-Resistance Certification
SGS Military Standard Certification
MIL-STD 810-H Shock Resistance Certification
Tested for the Toughest
The OPPO K13x goes beyond drop protection—it’s crafted to withstand the elements with an IP65 rating that certifies complete dust protection (IP6X) and resistance to low-pressure water jets from any angle (IPX5). Each device undergoes rigorous testing, including vacuum-based dust simulations and high-velocity water sprays from over two meters. What truly sets the K13x apart is its thoughtfully engineered waterproof enclosure: key components are sealed with precision glue and foam adhesives, while the USB port, SIM tray, and audio jack are fortified with waterproof gaskets and silicone seals. Enhancing usability, OPPO’s industry-first Splash Touch continues on the K Series with the K13x, enabling smooth, responsive touch—even with wet or greasy hands. From coffee spills to rain showers, the K13x is built to handle life’s messes while significantly reducing water-related after-sales issues—proving it’s a device you can count on, rain or shine. The OPPO K13x features Glove Touch, which enables accurate and responsive screen control even when you’re wearing thick gloves, using a waterproof case, or operating the device with wet hands—ensuring uninterrupted usability in any scenario.
A cell phone on the ground
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Made in India, Tested to the Extreme
The OPPO K13x is built with a 360° Damage-Proof Armour Body that offers all-round protection against everyday drops, bumps, and pressure. This reinforced structure ensures enhanced durability from every angle—making it tougher, smarter, and ready for real-world mishaps. OPPO K13x is more than just talk—it’s tested to prove its mettle:
Drop tests from 1.1m to 1.3m on granite surfaces across all sides:
Extreme drop tests from over 1.4m: No structural damage or failure in performance.
30-40 screen-down drop tests from 1.2m: The phone kept functioning seamlessly.
Watch how the K13x stands up to real-world durability tests.
Durability Redefined, Style Reinforced
With its nature inspired, rock-solid build, nature-inspired engineering, and industry-certified protection, the OPPO K13x isn’t just another smartphone—it’s the toughest and most durable phone in its segment. Whether you’re navigating rugged terrain or just tackling everyday mishaps, the K13x is built to absorb the drops, bumps, and jolts of real life—delivering unwavering durability when you need it most.
Inspired by Nature, Designed to Dazzle
The OPPO K13x brings together expressive design and precision engineering in a form factor that feels as premium as it looks. Available in two stunning colourways—Midnight Violet and Sunset Peach—each shade tells a story of nature and elegance. Midnight Violet evokes the mysterious beauty of distant nebulae glowing in deep cosmic skies, while Sunset Peach is inspired by the soft magenta-gold tones of dawn mist cascading over forested mountains. Together, they offer a choice that’s both visually striking and emotionally evocative.
12, Jun 2025
Hyatt Hyderabad Gachibowli Hosts Exclusive TK’s Oriental Grill Pop-Up to Mark First Anniversary
Hyderabad: 12th June, 2025: Hyatt Hyderabad Gachibowli is delighted to host an exclusive pop-up at TGs in collaboration with TK’s Oriental Grill, the celebrated Oriental cuisine restaurant at Hyatt Regency Delhi, to mark its first anniversary. For a limited time, Hyderabad’s food enthusiasts will have the chance to experience the classic flavours of TK’s Oriental Grill — steeped in tradition — brought to life at TG’s with a modern twist that reflects the evolution of Oriental cuisine over the years.
TK’s Oriental Grill — short for Teppanyaki Kitchen — is a 30-year-old restaurant, renowned for its dynamic, interactive dining experience, where chefs prepare exquisite four-course meals live in front of guests using the freshest market ingredients.

To mark its first anniversary, TG’s at Hyatt Hyderabad Gachibowli presents a unique culinary collaboration with the iconic TK’s Oriental Grill from Hyatt Regency Delhi, showcasing a thoughtfully curated menu that blends classic flavours with contemporary flair.
Guests can savour a delectable range of soups, appetisers, sushi, mains, and desserts—each course offering a signature creation from both TK’s and TG’s, including standout dishes like the Spicy Chicken Miso Soup, Norwegian Salmon Tuna Tartare, Banana Leaf Wrapped Tofu, and the indulgent 54% Wasabi & Jameson Affogato. This limited-edition celebration menu highlights the creative harmony of two distinctive culinary legacies brought together in one extraordinary dining experience.
At the forefront of this culinary showcase is Chef Robin Sharma from TK’s Oriental Grill, who brings over 17 years of experience. A master of Japanese, Thai and Korean delicacies, Chef Robin is celebrated for blending traditional techniques with modern presentation.
Mr. Piyush Sharma, Director of Food & Beverage, Hyatt Hyderabad Gachibowli, added, “This collaboration represents our commitment to delivering innovative and memorable dining experiences. We are proud to host TK’s Oriental Grill at our hotel and offer our guests a taste of succulent Oriental delicacies.”
Chef Yogender Pal, Executive Chef, Hyatt Hyderabad Gachibowli, said, “Chef Robin’s expertise and the legacy of TK’s Oriental Grill together create a rare and dynamic culinary showcase. This pop-up brings a taste of Delhi’s finest Oriental kitchen to Hyderabad, in both spirit and flavour.”
“At TK’s, every dish is more than just a recipe — it’s a performance that brings together technique, authenticity, and guest connection. With this pop-up, we aim to bring that spirit to Hyderabad and craft moments that guests will savour, remember, and talk about long after the meal is over,” shared Chef Robin Sharma.
The ambience will reflect TK’s signature aesthetic — earthy tones, glowing grills, and contemporary Oriental design — making this pop-up not just a meal, but a complete sensory celebration.
12, Jun 2025
Genpact Research Uncovers AI’s Untapped Potential in Insurance
New Delhi– June 12, 2025 – Genpact, an advanced technology services and solutions company, in collaboration with Amazon Web Services (AWS), today released a new report, Harness the winds of change: How to scale AI and build trust in insurance.
With 69% of insurance companies having deployed AI but only 36% of US customers seeing an improved digital experience, the report underscores how the insurance industry still needs to scale AI to meet evolving customer expectations and accelerate growth. It also provides a strategic blueprint for overcoming adoption barriers to unlock AI’s transformative potential.
“We conducted this study to shed light on the untapped potential of AI in the insurance sector,” said Adil Ilyas, Global Business Leader, Insurance, Genpact. “While many insurers have made strides in adopting AI, significant opportunities remain to scale its impact. By aligning AI strategies with customer expectations and operational goals, insurers can drive innovation, build trust, and create a more resilient future for their businesses.”
The research draws on surveys of global senior insurance executives and US customers, highlighting AI’s impact, challenges, and opportunities in the insurance sector.
Key findings
Wide adoption, limited impact on customers:
While 69% of respondents report that their companies are using AI, only 36% of US consumers feel their digital experiences have improved in the last two years, revealing an opportunity to align internal effort with external outcomes. Trust in the accuracy of AI-driven insurance quotes remains low, with 59% of consumers preferring live agents over AI, especially during crises.
Most respondents have yet to see AI’s full potential:
62% of respondents believe competitive advantage will come from greater efficiency in high-volume tasks, while only 30% expect it from high-complexity tasks, and just 8% from using AI for growth or monetization. This suggests that AI capabilities are being underused.
Tech isn’t the biggest AI hurdle:
Scaling AI faces challenges beyond technology. At 49%, and unlike past technology waves, governance and oversight are proving to be more significant challenges for insurers. Data privacy at 62% and regulatory differences across jurisdictions at 42% are concerns that exacerbate the problem, creating a landscape where a one-size-fits-all strategy simply doesn’t work. Proofs of concept may succeed in one area but fail elsewhere, requiring insurers to rethink their approaches.
AI fluency gap in the workforce
Despite growing investment in training and partnerships, only 2% of insurance executives report that nearly all their team members are proficient in AI. In fact, 69% say that either very few team members are familiar with AI concepts or, at best, have some basic understanding of AI. This talent shortfall significantly limits the industry’s ability to scale AI effectively.
“The report highlights an industry poised for transformation, where scaling AI effectively can redefine customer experiences and build lasting trust,” said Yasir Andrabi, Agentic AI Leader, Insurance, Genpact. “With decades of experience designing and managing end-to-end processes and collaborating with insurers around the world, Genpact is uniquely positioned to help carriers navigate their AI journeys. We are driving transformative outcomes and positioning our clients for long-term success in a competitive industry.”
A strategic blueprint to scale AI
To support this transformation, the report proposes a six-point strategic blueprint for insurers to successfully scale AI: strengthening data foundations, building partnerships, empowering people, designing for scale, balancing governance and risk, and prioritizing business outcomes.
Leveraging its proven methodologies and commitment to advanced technology innovation, Genpact empowers insurers to implement these strategies effectively, enabling them to redefine customer experiences and build lasting trust in an evolving industry.
Discover more
Explore the state of AI adoption in insurance and practical guidance to overcome barriers, fuel innovation, and enhance customer value.
Methodology
The study surveyed 200 senior insurance executives worldwide and 1,000 US insurance customers, providing dual perspectives on AI’s impact. It also included in-depth interviews with 16 C-level executives, offering a deeper understanding of the challenges and opportunities shaping the industry.