8, Feb 2023
IGP.com deploys Unicommerce to manage its growing scale of personalized orders

New Delhi/Mumbai, February 08, 2023:

SaaS platform Unicommerce which provides integrated solutions for post-purchase experience management has announced its association with IGP, India’s largest multi-category gifting company with customers spanning 100+ countries and the capability to deliver gifts to over 150 countries and 1000+ cities in India.

With rapidly growing operations, IGP.com was seeking a state-of-the-art technology solution to strengthen and automate its supply chain and expedite the delivery of gifts to its consumers. This is where Unicommerce stepped in and developed an advanced order management and warehouse management solution to simplify the complex process of managing a wide range of gifting orders, including customised products. Unicommerce has enhanced the capabilities of its SaaS platform to offer a Pigeonhole sorting process to meet the scale and complexity of personalised merchandise businesses. This makes it best suited for companies like IGP with its growing business of customised gifting options.

Given IGP’s expansive collection of personalized gifting options and the company’s plan to be the largest and most preferred destination for all special purchases in the next 3 years, IGP has deployed Unicommerce’s order management and warehouse management solution to simplify its supply chain processes and streamline logistics by implementing a centralised technology system. The company is processing thousands of orders daily through its two warehouses located in Jaipur and Mumbai and several dark stores across India.

Unicommerce’s technology platform has enabled IGP to ensure process automation and a fully paperless operation, leading to increased business efficiencies and error-free deliveries. The company will be able to sort and process each order based on the inputs shared by the consumers, thus offering a distinctive experience to the users as per their preferences. The warehouse management solution helps integrate all warehouses on a single platform and offers custom-based warehouse allocation, with full visibility of stock movement, including returns.

Regarding the partnership, Kapil Makhija, CEO, Unicommerce, said, “As one of India’s largest multi-category gifting companies, IGP presented to us an opportunity to manage both great scale and the immense complexity of managing personalised orders. We are delighted to partner with IGP and provide them with a state-of-the-art SaaS platform to support their growth journey “

Speaking on the partnership, Tarun Joshi, Founder & CEO, of IGP, said, “Being in the business of gifting and festive essentials, we have to ensure on-time error-free deliveries, and we also offer personalised gifting, which requires greater attention to detail that leaves no scope for errors. This required a technology that is suited to handle the scale, diversity, and speed of such operations. We are delighted to have Unicommerce as our supply chain technology partner. Their platform will play an instrumental role in enhancing our supply chain operations and adding to the delight of the millions of customers, who entrust us to deliver their sentiments, thoughts, and emotions around the world every day.”

Unicommerce continues to automate supply chain operations for brands across sectors with a robust product portfolio. The Unicommerce platform comes with 200+ hassle-free integrations, including global marketplaces, website platforms, and logistics providers, making it simpler for companies to streamline their operations.

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